nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.
The ideal candidate should have previous experience working in an administrative role.
Scheduling or first-line help desk analyst experience is desirable but not essential.
A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:
Well versed in IT, you will have an understanding of network alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.
Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.
Job Types: Full-time, Permanent
Pay: £27,178.00 per year
Requirements
Software Proficiency: Experience with Google Maps, Word, Outlook, and Excel.
Customer Service: Excellent skills, timely and accurate communication.
Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.
Conflict Resolution: Quickly resolve scheduling and SLA conflicts.
Professional Communication: Polite and professional interaction with peers.
Autonomous Working: Prioritise workload and act on own initiative.
Geographical Knowledge: Understanding of UK geography.
Benefits
Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:
Field Service Coordinator • Tipton, England, GB
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