Talent.com
Careline Support Ltd
Call OperatorCareline Support Ltd • Ringwood, Hampshire, BH24 3FA
Call Operator

Call Operator

Careline Support Ltd • Ringwood, Hampshire, BH24 3FA
30+ days ago
Salary
£23,000.00 yearly
Job type
  • Full-time
Job description

Known internally as Careline Operator

  • Location: Office based in Ringwood, Hampshire
  • Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)
  • Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (with a later start time) for the right candidate.
  • Salary: Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview

About the role

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

  • Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
  • Logging each call in our CRM system ensuring information is accurately recorded.
  • Providing a friendly, responsive, and attentive approach on every call.

About you

As a Careline Operator, you will be able to:

  • Display a warm and friendly telephone manner.
  • Be calm in a crisis situation and work well under pressure.
  • Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
  • Demonstrate a high standard of written and spoken English.
  • As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
  • It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
  • Opportunities for Senior Operators with call centre experience are also available.

Your rewards

  • Annual holiday of 22 days per annum
  • Supportive and friendly team
  • ‘On the job’ training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood.
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary
  • Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Create a job alert for this search

Call Operator • Ringwood, Hampshire, BH24 3FA

Similar jobs

Gas Engineer

PH JonesSalisbury, England, GB
Full-time +1

K through weekly bonus, out-of-hours callout and overtime opportunities.Annual Pay Review & Profit Share Scheme.Fully Costed Van & Fuel Card (EV options with free home install).Local ByBox Allocati... Show more

 • Promoted

Day Care Host

The Filo ProjectChristchurch, ENG, GB
Full-time

We are currently seeking hosts for groups in Christchurch and surrounding areas.We are looking for compassionate, empathetic and versatile people who would like to use their own home to host a soci... Show more

 • Promoted

Superflex Roadside Patrol - Swindon

RACMarlborough, ENG, GB
Full-time

Join the RAC as a SuperFlex Roadside Mechanic\n.Flexibility deserves recognition – and we deliver.As a Superflex Patrol Roadside Mechanic, you’ll provide the adaptability our service re... Show more

 • Promoted

Mobile Tyre Technician

HalfordsSalisbury, ENG, GB
Full-time

Are you passionate about cars, love helping customers, and enjoy working independently? Join Halfords as a Mobile Technician and bring your skills directly to our customers driveways.On-target earn... Show more

 • Promoted

Pipeline Field Operator – Maintenance & Safety

National Gas Transmission PLCLockerley, England, GB
Full-time

National Gas Transmission PLC is seeking an Operative to perform maintenance and emergency response across our high‑pressure network.You’ll support field teams, inspect pipelines, and help ensure s... Show more

 • Promoted

Mobile Gas Engineer - £42,000 - £45,000 A Year

MeridianRingwood, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Considering making an application for this job Check all the details in this job description, and then click on Apply.Meridian are working with a growing M&E contractor across Wales, South-west Eng... Show more

 • Promoted

Customer Service Advisor - £12.6 An Hour

CapgeminiSalisbury, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

The following information aims to provide potential candidates with a better understanding of the requirements for this role.Porton Down, Salisbury, SP4 0JQ.Monday to Friday, between 7am - 7pm.Manp... Show more

 • Promoted

Field Sales Executive

Charity LinkRingwood, ENG, GB
Full-time

We are looking for Field Sales Representatives to promote the work of some of the countrys most prestigious charities.Youll get a basic salary of £26.K with the opportunity to earn £47K... Show more

 • Promoted

Field Sales Consultant – Hygiene Solutions & Mobile Support

Rentokil Initial GroupLyndhurst, England, GB
Full-time

Rentokil Initial is seeking a Sales Consultant in a field-based role, covering the Bristol region and surrounding areas.You will visit new and existing customers, propose specialist hygiene solutio... Show more

 • Promoted

Phone-Based Sales Executive — Warm Leads

ReQuire Consultancy LtdSalisbury, England, GB
Full-time

ReQuire Consultancy Ltd is seeking a talented Sales Executive to join their growing team in Salisbury.This role involves making warm calls to customers who have expressed interest in our products, ... Show more

 • Promoted

Mobile Housekeeper - £12.7 - £15.0 An Hour

Colten CareNew Milton, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Mobile Housekeeper - Laundry Assistant.Essential requirement- Business insurance is essential due to travel during work hours.At Colten Care we are proud to offer career development opportunities, ... Show more

 • Promoted

Mobile Electrician

Office Owls Recruitment LimitedSalisbury, ENG, GB
Full-time

Our client is one of the UK's leading providers of electrical safety services, specifically inspection and testing of fixed installations.Due to continued growth, they are now looking for a Rem... Show more

 • Promoted

Head of Housekeeping

Crooton LtdSalisbury, ENG, GB
Full-time

Head of Housekeeping - Care Home.Available to work every other weekend.As Head of Housekeeping at our care home, youll lead a team to ensure every room and living space is maintained to the highest... Show more

 • Promoted

Wireless Operations - Field Engineer

ExproRingwood, England, GB
Full-time

We know it’s our people that make Expro great, and we offer a fulfilling career across all disciplines of our international organization.We’re at the heart of the energy transition, developing and ... Show more

 • Promoted

Radio Frequency Modeller / Analyst

MASS ConsultantsAmesbury, Wiltshire, GB
Full-time +1

Radio Frequency Modeller/Analyst Permanent Full Time.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.On-site Based:Porton... Show more

 • Promoted

MOT Tester

Mr Clutch AutocentresMilton, Hampshire, GB
Full-time

We have a fabulous opportunity for an experienced MOT Tester to join our friendly team.All the relevant skills, qualifications and experience that a successful applicant will need are listed in the... Show more

 • Promoted

Community health care assistant

Nurse PlusAmesbury, Wiltshire, GB
Full-time

Nurseplus as a Community Care Assistant – Make a Real Difference in Your Community Every Day.Do not pass up this chance, apply quickly if your experience and skills match what is in the following d... Show more

 • Promoted

Cnc Programmer Setter Operator

Mansell Recruitment GroupSalisbury, England, GB
Full-time

An exciting opportunity for an experienced CNC Milling Programmer to join a modern precision engineering environment serving highly regulated industries.The role is ideal for a skilled 3-axis CNC m... Show more

 • Promoted

Mobile Mechanic

RACLymington, ENG, GB
Full-time

Join the RAC as a Mobile Vehicle Technician in Our SMR Division!\n.Welcome to a New Era of Mobile Repair!.At the RAC, we’re not just about roadside rescue anymore.Our Service, Maintenance &am... Show more

 • Promoted

Mobile Branch Colleague

NMC Recruitment LtdSalisbury, Wiltshire, GB
Full-time

Areas: Salisbury, Amesbury and Devices.Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Hours: Full time working 5 days out of 7.E... Show more