Account Handler

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for an Account Handler within our growing Health & Care Team. This person will support their Team to deliver a comprehensive service in the administration of renewals, mid-term changes and expanded insurance services – all to ensure our customers’ needs are best met through suitable cover and pricing.

What you’ll do

• Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring personal and Team objectives are achieved

• Participates in team meetings as required, reporting on business progress within their area of expertise

• Manages assigned projects and contributes to other projects as required

• Provides relevant management information to senior managers

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process

• Collates and communicates client requirements to ensure appropriate marketing of the risk

• Prepares or checks market presentations

• Liaises with clients and ensures client queries are resolved

• Responds to market and third-party queries as appropriate

• Is aware of, and satisfies, territory, tax and legislation requirements

• Produces high quality and compliant market documentation ensuring appropriate authorisation is secured

• Plans the most appropriate solution for the client’s demands and needs

• Takes responsibility for data entry, credit control and chasing subjectivities where required

• Liaises with support technicians and IBA as required

• Ensures up to date records are always maintained on company systems

• Seeks guidance on all complex and technical issues

• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail

Who we’re looking for

• Customer focused approach

• Numerate and literate

• Good communication and interpersonal skills

• Able to work both independently and within a team

• Able to work flexibly to achieve tight deadlines/targets are adhered to

• Good organisational skill

• Computer literate

• Analytical and able to solve problems

• Display an attention to detail and willingness to learn

• Remain calm and resilient under pressure

• Able to positively react to change

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent