E-commerce Operations Manager

Responsibilities:

• Lead end-to-end execution of ecommerce logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery.
• Closely manage 3PLs and fulfillment partners with focus on operational excellence, cost management, proactively monitoring performance and day to day execution .
• Develop data sets, queries, reports and other analytical tools needed to make real time business decisions and gather insights for performance management .
• Serve as functional expert with an in-depth knowledge of all ecommerce fulfillment operations .
• Identify and drive key areas of optimization or improvements to systems and processes which will provide measurable cost savings, or which are needed to support growth .
• Develop and manage department KPIs, performance metrics, COGS, and operational budget, analyzing drivers of both favorable and negative variances, and proactively proposing and implementing improvement measures .
• Ensure successful execution of initiatives including defining goals, scope, and timelines, developing business case/ROI models, and measuring predicted results .
• Monitor and advocate formalization and documentation of processes and SOP’s; identify process gaps/improvements and tools to improve efficiency .
• Partner closely with cross-functional teams, including Customer Service, Finance, Product, Marketing, and Engineering, on ongoing and new initiatives .
• Clearly and proactively communicate operational status, updates, and expectations to all internal teams and fulfillment partners as needed .

Candidate Profile and Position Requirements:

• 5+ years of previous operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
• Bachelor’s degree in Business or Computer Science, MBA/MA/MS a plus.
• Data lover with strong quantitative and analytical background and experience with SQL and other programming tools.
• Highly motivated self-starter with experience working in start-ups where flexibility, adaptability and nimbleness are required for success.
• Extremely detail-oriented and organized, with strong time management skills and ability to multi-task.
• Quick learner with strong problem-solving skills and a natural talent for process improvement – you see the gaps and you love working out how to fix them.
• Strong communicator (written and verbal) and active listener who comes with an open-mind and can effectively incorporate cross-functional partners in key decisions.
• Effective relationship-building skills, ability to cultivate strong partnerships across external and internal partners.
• Passionate about customer satisfaction and willing to do whatever it takes to achieve it.
• Expert in using Excel and building data models, as well as, Word and PowerPoint.

What we can offer?

• A fun and fulfilling place to work
• Competitive pay.
• Health, dental, vision & life insurance
• 401k retirement savings plan
• Yearly handbag allowance
• Product discounts

Benefits:

• 401(k)
• Dental Insurance
• Disability Insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance