Talent.com
Dimension Data
Service Desk AgentDimension Data • East London
Service Desk Agent

Service Desk Agent

Dimension Data • East London
30+ days ago
Job type
  • Full-time
Job description
Functieomschrijving

The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.

Key Roles and Responsibilities:

  • Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes.
  • Uses MS product and process knowledge along with discretion to respond to tickets
  • Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
  • Build knowledge articles, or flag the need for such content, when relevant articles are not available
  • Provide timely updates to clients, when requested, on any pending requests or tickets.
  • Work closely with resolver groups, and other functions, to ensure timely updates are sent to client Produce breach and ageing reports for tickets opened by service desk
  • Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement.

Knowledge, Skills and Attributes:

  • Ability to work under guidance
  • Ambitious self-starter
  • Team Player
  • Ability to use sound judgement to escalate an issue to a higher level
  • Methodical in approach to ticket resolution
  • Demonstrates ability to interact with a variety of stakeholders
  • Demonstrates required integrity to ensure excellent client service and retention
  • Demonstrates the attributes of professionals
  • Excellent attention to detail and client focused
  • Strong and effective verbal and written communication skills
Requirements
  • Relevant IT/Computing degree
  • Desktop support experience
  • User support services experiences
  • 3 years experience
Create a job alert for this search

Service Desk Agent • East London

Similar jobs

Night Guest Service Agent - London

Royal Lancaster London HotelLondon (Greater), London (Greater), United Kingdom
Permanent

Night Guest Service Agent - London.Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a.Royal Lancaster London, where we en... Show more

 • Promoted

Service Desk Analyst

Steamship MutualLondon, England, GB
Full-time

Steamship Mutual is a P&I insurance company, with 240 employees worldwide.The main office is based near Liverpool Street station, London.We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kon... Show more

 • Promoted

Service Desk Analyst, O365 Admin, Entra, MDM, London £40k

Langley James HR & IT RecruitmentCity Of London, England, GB
Full-time

Service Desk Engineer required by a reputable professional services firm paying up to 40k, at their head office based in central London; they operate hybrid working with 60% of the time in the offi... Show more

 • Promoted

Service Desk Analyst

DVF RecruitmentGreater London, England, GB
Full-time

IT Service Desk Analyst – Global Law Firm.I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team.This is a great opportunity for s... Show more

 • Promoted

Service Desk Manager

myGwork - LGBTQ+ Business CommunityLondon, England, GB
Full-time +1

Gwork - LGBTQ+ Business Community.Be among the first 25 applicants.Gwork - LGBTQ+ Business Community.Get AI-powered advice on this job and more exclusive features.This job is with London Business S... Show more

 • Promoted

IT Service Desk Specialist - London

BoF CareersLondon, England, GB
Full-time

Fluent English is required, additional languages will be valued.IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).Strong understanding of tech... Show more

 • Promoted

Senior IT Service Desk Analyst – Global, Hybrid

LimeGreater London, England, GB
Full-time

Lime is seeking an experienced Senior IT Service Desk Analyst based in London to enhance IT support globally.This role involves overseeing support requests, leading incident responses, and mentorin... Show more

 • Promoted

Service Desk Engineer

Rfa-EngineeringGreater London, England, GB
Full-time

The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaborati... Show more

 • Promoted

Service Desk Engineer

RFAGreater London, England, GB
Full-time

The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white‑glove support across endpoint, cloud, security, and collaborati... Show more

 • Promoted

Service Desk Analyst

CAE Technology Services LimitedGreater London, England, GB
Temporary

We are looking to engage a Windows System Administrator for a 3 month contract which may also extend.Our client is a financial institution in London.Troubleshooting issues with Microsoft Office, Of... Show more

 • Promoted

Reservations Agent - London

The Landmark London HotelLondon (Greater), London (Greater), United Kingdom
Permanent

Enrich the Journeys of our People and our Guests as our.The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potentia... Show more

 • Promoted

Hybrid IT Service Desk Engineer – London

Zopa Bank LimitedGreater London, England, GB
Full-time

Zopa Bank Limited in London is seeking an IT Service Operations Engineer to deliver friendly, efficient IT support in a hybrid London office (4 days a week) with remote assistance.You will own tick... Show more

 • Promoted

IT Service Desk Support Engineer

ZopaGreater London, England, GB
Full-time

Deliver brilliant, friendly, and efficient IT support to Zopians — with a strong in-person presence in the London office, as well as remote support.Take ownership of your tickets while working clos... Show more

 • Promoted

Service Desk Analyst – Hospitality (1st Line IT, London)

WanstorGreater London, England, GB
Full-time

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team.The successful candidate will be responsible for responding to technical issues, maint... Show more

 • Promoted

Service Desk Analyst

Breville USA, Inc.Greater London, England, GB
Full-time

Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe.Breville enhances people’s lives through the delivery ... Show more

 • Promoted

Trading Desk Operations Engineer

Jane StreetGreater London, England, GB
Full-time

We are looking for individuals eager to use their technical, organizational, and communication skills in a fast-paced environment to join our TDOE team.Our TDOEs are integral to the firm’s success,... Show more

 • Promoted

Senior IT Service Desk Analyst

Realty Income CorporationGreater London, England, GB
Full-time

Senior IT Service Desk AnalystApplylocations: London, United Kingdomtime type: Full timeposted on: Posted 12 Days Agojob requisition id: R-100214**About Realty Income**Realty Income (NYSE: ... Show more

 • Promoted

Service Desk Engineer

Travel + Leisure Co.Greater London, England, GB
Full-time

Our dedicated associates help the company achieve its mission to put the world on vacation.Innovation and growth keep our work interesting and fun.Every day is a chance to learn something new and t... Show more

 • Promoted

Service Desk Analyst

Insight GlobalLondon, England, GB
Temporary

Consultant Engagement Lead | Professional Recruiter at Insight Global.An international law firm spanning the US, Europe and Asia is looking for an onsite.The Service Desk supports roughly 3000+ end... Show more

 • Promoted

Service Desk Analyst (Trading Environment)

Consortia GroupGreater London, England, GB
Full-time

When you spot an issue on the trading floor, do you want to be the one everyone turns to, especially when the pressure is on and the stakes couldn’t be higher? If you thrive on the energy of live s... Show more