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Hawksmoor
Head ReservationistHawksmoor • London, United Kingdom, United Kingdom
Head Reservationist

Head Reservationist

Hawksmoor • London, United Kingdom, United Kingdom
11 days ago
Job type
  • Full-time
Job description
Head Reservationist
Since 2006, Hawksmoor has
been the UK’s home of ethically sourced, grass fed beef, cooked over charcoal
and paired with award winning wines and cocktails. We’re proud to be a
certified B Corp, one of the most sustainable restaurant groups in the industry,
and to have raised over £1 million for Action Against Hunger, while being
recognised as one of the Best Companies to work for year after year.
As Head Reservationist at
Hawksmoor, you’ll lead the reservations and guest relations team, ensuring
every arrival, enquiry and seating flows seamlessly. This is not a desk only
job. You’ll be actively welcoming guests, managing the reservations desk during
service, coordinating cloakroom and seating, and working closely with floor
teams to deliver warm, genuine hospitality from the first contact to the final
goodbye.
What You’ll Do
  • Lead and support the
    reservations and host team to deliver exceptional guest service
  • Manage bookings across
    phone, email and online channels with accuracy and warmth
  • Greet and seat guests,
    oversee cloakroom and manage the flow of the restaurant during service
  • Communicate clearly with
    floor, kitchen and management teams to support smooth service
  • Handle special requests, VIP
    bookings and guest enquiries with confidence and care
  • Support events, group
    bookings and buyouts in partnership with the wider management team
Who You Are
  • Experienced as a Head
    Reservationist, Reservations Manager or senior front of house leader in a
    quality hospitality environment
  • Highly organised with
    excellent communication skills
  • Calm, confident and
    solutions focused under pressure
  • Naturally welcoming and
    professional with guests
  • A supportive leader who
    enjoys developing people and raising standards
Our Values
Welcome Everyone - We
create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to
People - We set high standards and treat each other with
kindness and respect.
Hit Hawksmoor Standards - We
care deeply about quality and consistency every day.
Keep Evolving - We
stay curious, open to feedback and always looking to improve.
Benefits
  • Tronc paid for every hour
    you are at work including breaks and holidays
  • Free staff meals on shift
  • 50 % off food at Hawksmoor
    when dining with loved ones
  • Income protection and death
    in service cover
  • Paid annual volunteer days
  • Stream early wage access and
    financial wellbeing tools
  • Referral bonuses from day
    one
  • Exclusive savings on travel,
    shopping and experiences
  • Restaurant welfare budget
    for snacks, drinks and support
  • Training and development
    with clear progression opportunities

We’re building a team that
reflects the richness and diversity of the communities we serve. At Hawksmoor,
we welcome everyone and believe in creating a workplace where individuality is
celebrated, kindness is key and high standards are met together. If this role
excites you but you don’t meet every requirement, please apply anyway. You
might be exactly who we’re looking for.













































































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Head Reservationist • London, United Kingdom, United Kingdom

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