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Pembrook Resourcing
Service AdvisorPembrook Resourcing • Wokingham, Berkshire, UK
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Service Advisor

Service Advisor

Pembrook Resourcing • Wokingham, Berkshire, UK
30+ days ago
Job type
  • Full-time
Job description

Service Advisor

Location: Wokingham, Berkshire

Salary: £30,000–£38,000 per annum (dependent on experience)

Hours: Monday–Friday, Full-Time (No Weekends)

About the Role

We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule.

Key Responsibilities

  • Welcome customers and provide a professional, friendly service.
  • Book vehicles in for servicing, MOTs, diagnostics, and repairs.
  • Prepare accurate estimates and explain work required in a clear, customer-friendly manner.
  • Liaise with workshop technicians to monitor repair progress.
  • Keep customers updated throughout the service process.
  • Obtain authorisation for additional work where required.
  • Produce invoices and arrange smooth vehicle handovers.
  • Promote additional products and services where appropriate.
  • Maintain accurate records using the dealer management system.
  • Ensure high levels of customer satisfaction and compliance with company standards.

Candidate Requirements

  • Previous experience as a Service Advisor within the automotive industry.
  • Excellent communication and customer service skills.
  • Strong organisational skills with the ability to prioritise workloads.
  • Ability to work efficiently in a busy aftersales environment.
  • Experience using dealer management systems is desirable.
  • Full UK driving licence preferred.

Benefits

  • Salary of £30,000–£38,000 depending on experience.
  • Monday–Friday working pattern with no weekend working.
  • Company pension.
  • Ongoing manufacturer and professional development training.
  • Career progression opportunities.
  • Employee discounts.
  • Friendly and supportive working environment.

If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you.

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Service Advisor • Wokingham, Berkshire, UK

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