IT Support Specialist Intern
Bosch Group • Denham, England, United Kingdom
22 days ago
Job type
- Full-time
Job description
- Company Description* *Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve the lives of people across the world.* *Welcome to Bosch.* The Bosch Group operates in four business sectors : Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide - 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland. *Job Description* *This role activities will include : * * 1st and 2nd level IT support : Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance * Deliver varieties of the service without the support of the work instruction * Support for IT Fleet Management processes : Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools * Support the provisioning and decommissioning of mobile phones to end-users * Enabling and consulting towards end-users on IT products & services * Support with creation of enabling and training material, including presentation and video content * User management tasks utilising internal tools * Support for IT product and service pilots and rollouts * Contribute to projects e.g. mergers and integrations, location / office moves * Adherence to relevant guidelines and processes * Contribute towards team and organisation objectives * Provide infrastructure hands-on support, where necessary * Provision of Local IT Services to the business * Build trustful partnership with customers, peers and management * Create solutions involving the use of existing techniques or tools *Qualifications* *Studying an undergraduate Computer Technology or Information Technology degree.* These qualifications offer a more practical hands-on aspects of IT, rather than theoretical. * Experience with M365 products, MS Teams, MS Windows beneficial * Open Source Desktop experience i.e. Linux (nice to have) * Apple iOS, Macbooks experience (nice to have) * Technologically savvy; understand and utilise technology to improve work processes * Experience with AI tools such as Copilot (nice to have) *Additional Information* *This is a 12-month internship beginning inJuly 2027. *This position is open to undergraduate students who are eligible to partake in a work placement as part of their university course. *Location : * you will be based at the Denham office. As an Intern at Bosch, you will participate in an *exclusive learning and development programme called the BUILD Programme* designed to support you through your internship journey. It includes a mixture of in-person and virtual sessions on topics including Effective Communication and Leading Myself provided by expert external trainers. Interview Process and Right to Work Information : Shortlisted candidates will then be invited to participate in a face-to-face interview by the hiring team and / or an online assessment centre. *You must have the right to live and work in the UK when you start your placement and for the full duration of your placement.* Please note your placement must be directly relevant to your course to comply with visa requirements. Before attending an interview for this position you must inform your Faculty / School Placement Officer and we strongly suggest you check you are eligible for a placement before you apply. If your Faculty / School does not have a Placement Officer, you must inform your course tutor.