Senior Reputation Manager UK (m/f/d)

Grow with us – start your career at IU Group!

We are currently looking for a Senior Reputation Manager (m/f/d) to join our team. This is a full-time permanent position. The role is fully remote within the UK. Additionally, you will have the chance to attend occasional in-person meetings in London and Germany.

YOUR MISSION

• Formulate and implement a comprehensive strategy focused on online reputation and partnerships management for the LIBF brand within the UK market. Proactively seek out opportunities for brand growth and reputation enhancement.
• Take an active role in managing LIBF’s reputation across various online platforms, forums, and review sites, including proactive monitoring and tactful, strategic responses to both positive and negative public sentiments about our brand.
• Collaborate effectively with internal and external stakeholders including social media, Content and PR teams to ensure a cohesive, effective brand image and reputation management across all platforms.
• Report regularly on the effectiveness of reputation management strategies, both for awareness and lead generation, using data and analytics to inform actionable insights and strategic developments.
• Managing our Reputation and Partnerships Manager, delivering a variety of strategic partnerships to bolster trust and build reputation for the brand.
• Stay updated with the latest trends, developments, and challenges in the UK Higher Education sector relevant to reputation management.

YOUR PROFILE

• At least 4 years of experience in online reputation management and partnership development, in-depth knowledge of the UK Higher Education system and a university degree supportive of this role are required.
• Exceptional written and verbal communication skills in English with experience in dealing with both positive and negative sentiment, along with remarkable interpersonal skills for engaging effectively with various stakeholders. A good understanding of PR would also be beneficial.
• A solid record of applying analytical skills to measure and report campaign effectiveness and deliver ROI.
• Excellent project management skills, adept at rallying team members and stakeholders towards common goals.
• A creative problem-solver, demonstrating a growth mindset, eager to innovate, and ready to challenge the status quo.

WHAT WE OFFER

• Be you at IU and LIBF: We support and empower you to achieve your personal and professional goals. After all, your happiness significantly contributes to a positive and productive environment.
• Mutual Trust: It’s your job; We trust you and give you the greatest possible freedom to organize yourself.
• Take your knowledge to a new level: Where if not with us? Benefit from free access to all our e-learning platforms, language courses and discounted study programs. With us there is always something new to learn.
• Rest well: We make an effort every day, but we also take the time to recharge our batteries. Profit from generous holiday entitlements, which increase after 2 years service and after 5 years’ service. With the flexibility to buy and sell annual leave, you can tailor your time off to suit your needs. Additionally, UK residents enjoy the perk of a workplace pension, securing your finances as you rest easy
• Enjoy your birthday off: Spend it your way! To celebrate, we’re granting you an extra paid vacation day on your special day. If your birthday happens to fall on a non-working day, you can simply take off the next regular work day.
• Feel the difference: Be part of our Culture of Everyone. A corporate culture in which you can be yourself and which promotes diversity, embraces individuality, and values teamwork and growth. We celebrate our success and see mistakes as learning opportunities. Together as a team.
• Fun and Wellbeing: Whether you’re looking for a fun night out or a moment of relaxation, you’ll find a perfect balance of excitement and wellness within our diverse community. From unforgettable parties and events organized by our Social Committee to rejuvenating activities led by our Wellbeing Group – there is something for everyone.

In 2023, LIBF joined IU Group, Germany’s largest private university group. Together, we embark on a mission to revolutionize online education. We are pioneers in delivering high-quality education, leveraging technology and innovation to meet the changing needs of students.

You find yourself in this profile and are looking for a new challenge? Then apply online now via our career portal.

If you have any further questions, please feel free to contact Enni at enni.westensee@iu.org.

Actions speak louder than words: We cherish our “Culture of Everyone” and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!