Entitlements Advisor

• Location:Ringwood, Hampshire
• Reward & Benefits: Competitive salary, company car or car allowance and excellent Colleague benefits

About us

We are Churchill Retirement Living, the fastest growing company in the UK retirement house building sector and we’re looking for people like you.

We’re a family-run, privately-owned business and we’re going places. We’re proud of what we do, and the people we work with. We have ambitious growth plans for the future, now employing 700 people and growing all the time.

We pride ourselves on building beautiful, quality, purpose-built one- and two-bedroom apartments in desirable locations across the UK for those looking for an independent lifestyle in later life. Developments are designed to take away all the hassle and fears that can be experienced by older people and provide security, peace of mind and independence.

We’ve won a host of awards; including being recognised by The Sunday Times as the 02nd Best Company to Work for in the UK and we were the first ever retirement living specialist ever to be crowned overall ‘Housebuilder of the Year’ by the WhatHouse? Awards.

About the role

Providing an exemplary service for our customers has always been our top priority here at Churchill and we fully understand that the world of benefit entitlements is complicated. It can be a minefield for our customers and their families, therefore to support both our prospective and current customers, we have created a new role for an Entitlements Advisor to join us on a permanent basis.

This role will see you supporting our customers to ensure they have claimed the benefits and financial aid Your key responsibilities will include;

• Being the first point of contact with our future customers regarding their entitlements
• You will seek to understand the current customer or prospective Customers circumstances and discuss entitlement options with them
• Supporting the customer with research and paperwork completion
• You will arrange events at Lodges that are designed to be informative and to bring to life the potential entitlements a customer could receive
• As part of your role, it is important that you keep up to date with all benefits that could apply to our customers
• Using Fintal (or a similar system) to ensure full due diligence and qualification of the Customers eligibility to claim and entitlements.

You will be based from our beautiful Head Office in Ringwood and will travel frequently to our Lodges throughout the UK to meet with customers in person.

Hours of work are 9:00 am to 5:30 pm, Monday to Thursday and 9.00am to 5.00pm on Friday with one hour for lunch each day.

About you

We are looking for someone with either an understanding or genuine interest in the benefits and grants available in the UK. This may have been gained from your professional career working in a similar role in local government, social services or within the charitable sector. Alterntivately you may have developed your interest from your personal life supporting friends and family.

If you have not worked within a benefits advice role previously, we are keen to find someone with a background in the Retirement Living or Care sector who will have gained in depth understanding of the type of advice and support our customers require.

Above all you will be highly personable, a great communication with a calm approach and have a great deal of empathy for others. You will be confident speaking with a variety of people and presenting to small groups.

Our new Entitlements Advisor will also be organised, proactive with lots of initiative and a real passion for their work.

How you’ll be rewarded

• Competitive salary
• Company car or Car allowance
• Annual holiday entitlement - 24 days pro rata + Bank Holidays
• Day off on your birthday
• Buy and Sell holiday scheme
• Group Personal Pension Plan
• Health Screening
• Life Assurance
• Colleague Introduction reward scheme
• Eye Care Reimbursement
• £200 John Lewis vouchers for expectant parents
• Land Introduction Bonus
• Colleague wellbeing programmes and company ambassadors
• Charity fund matching through Churchill Foundation

Join the Churchill family and be part of an ambitious and successful business who value and appreciate their people. Apply today!

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