We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join our amazing team.
Why work for us?
• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Light, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day
What does the role involve?
You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
Remaining alert to ensure you are ready and available for your next customer.
As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.
No sales, just great Customer Service!
As the 'Senior' you will support the Monitoring Services Management team in training and inducting new team members and being an exemplary role-model for the team.
About you
We are looking for people with a background in customer service, ideally in a senior capacity within a similar environment.
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
A good standard of English and IT skills is essential.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
Who are we?
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
Senior Customer Advisor • Ringwood, Hampshire
Franchised Motor Dealership - Salisbury.Our client is looking for a Service Advisor to join the team at their Salisbury site.Salary: Basic £29,500 OTE £36,000.As a Service Advisor, you'll act as a ... Show more
We're looking for motivated Commercial Print Sales Advisors to introduce businesses to smarter printing and document management solutions.This is an ideal opportunity for someone who enjoys buildin... Show more
Call Centre Supervisor (Careline Supervisor).Office based in Ringwood, Hampshire.Overtime may be requested occasionally.Please make an application promptly if you are a good match for this role due... Show more
The Senior Account Director (SAD) leads and provide strategic direction for large client accounts or groups of client accounts in excess of £400K revenue, ensuring they are profitable and growing.T... Show more
The following information aims to provide potential candidates with a better understanding of the requirements for this role.Porton Down, Salisbury, SP4 0JQ.Monday to Friday, between 7am - 7pm.Manp... Show more
About the role As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real ... Show more
We're looking for someone to come and support all product development activity within the various categories of our chilled range.You will ensure the Existing Product Development (EPD) and New Prod... Show more
At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles.Were looking for an empathetic and driven Customer Advisor to join our team a... Show more
Ringwood, Hampshire + Hybrid home working (non-contractual).Overtime + Benefits + Company Profit Share.Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager,... Show more
My client is looking for a Hardware Specialist to join our Christchurch, Dorset team.The role will be hands onsite full time.As a Hardware Specialist at our Christchurch location, your responsibi... Show more
Senior Driving Recruitment Consultant – Swindon.People Solutions are currently recruiting for a.Senior Driving Recruitment Consultant.This is a fantastic opportunity offering an excellent sal... Show more
Fixed Term Contract! We are looking for an exceptional Senior Account Director to join our Medical Education team in the UK.This is a remote position with possibility to work from our Salisbury or ... Show more
Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team... Show more
You will be joining a growing and forward-thinking accountancy practice that offers a perfect blend of audit and accounts work.Whether you're part qualified or recently qualified (ACA/ACCA), this r... Show more
Job Title: Service AdvisorLocation: SalisburySalary: £28,000 with a £35,000 overall OTE bonus potential Holt Recruitment are recruiting for a Service Advisor to join a successful Dealership Group i... Show more
Precision Medicine Group is seeking a Senior Account Director to manage key client accounts in the UK.This remote position includes strategic leadership for projects over £400K and ensuring client ... Show more
US staffing Inc in Marlborough is seeking a Senior End User Computing (EUC) / IT Support Specialist.The role focuses on providing IT support for Windows, iOS, and Android devices, requiring extensi... Show more
Monday to Friday – 9am to 5pm (37.UK residential property management.We are committed to elevating and resetting industry standards to be the.You will directly support FirstPort’s mission to elevat... Show more
