Talent.com
Arcus Solutions
Helpdesk Team ManagerArcus Solutions • Redditch, Worcestershire, England
No longer accepting applications
Helpdesk Team Manager

Helpdesk Team Manager

Arcus Solutions • Redditch, Worcestershire, England
30+ days ago
Salary
£32,795.00 yearly
Job type
  • Full-time
  • Permanent
Job description

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You'll be leading a small team in our helpdesk, coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. The team will deliver results from a desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with a single client and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

  • Salary: £32,795 per annum
  • 4% bonus, subject to achievement of targets
  • 25 days annual leave + Bank Holidays.
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Create a job alert for this search

Helpdesk Team Manager • Redditch, Worcestershire, England

Similar jobs

Transport Team Manager - £30,231 A Year

InPostWednesfield, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Lead overnight transport operations in a busy Wednesbury site.Requires experience in transport and team management. Show more

 • Promoted

Technical Account Manager - Splunk Platform

CiscoBirmingham, England, GB
Full-time

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments.We approach our work with kindness, valuing the unique talen... Show more

 • Promoted

Network Services & Transformation Leader

CRHBirmingham, England, GB
Full-time

CRH in Birmingham is seeking a Network Manager responsible for leading the Network Services and Operations team to ensure high-performing network services.The role involves managing service deliver... Show more

 • Promoted

Digital Solutions Manager - EDI & B2B Integrations Lead

Rexel FranceBirmingham, England, GB
Full-time

Rexel France is seeking a Digital Solutions Manager to lead the strategy and lifecycle of digital solutions and eProcurement integrations.The ideal candidate will possess strong product management ... Show more

 • Promoted

IT Project Manager — Drive Customer-Focused Housing Tech

CitizenBirmingham, England, GB
Full-time

A reputable housing organization in Birmingham seeks an IT Project Manager to drive impactful projects that enhance service delivery for thousands of people.The role involves liaising with various ... Show more

 • Promoted

Store Manager | Lead a High-Impact Team & Operations

Aldi UKBirmingham, England, GB
Full-time

Aldi UK is looking for a passionate Store Manager to run a multi-million-pound store while inspiring the team to excel.You'll oversee everything from sorting deliveries and scheduling staff to mana... Show more

 • Promoted

Costs Team Leader (6369)

Irwin MitchellBirmingham, England, GB
Full-time

We’re a national law firm with a local reach.Our legal experts are here for you.Whether it’s personal or business, we understand that everyone’s situation is different.But we’re more than just a la... Show more

 • Promoted

Maintenance Team Manager

KHR - Recruitment SpecialistsWest Midlands Combined Authority, England, GB
Full-time

Role: Maintenance Team Manager (Mechanical).Salary: £Competitive + Company Bonus & Benefits inc free Healthcare, On-site gym, subsidised lunch, EAP schemes, financial assistance, etc.Hours: 8 am-4:... Show more

 • Promoted

IT Service Desk Team Leader

whgWalsall, England, GB
Full-time +1

Location: Walsall, West Midlands.Contract: Full Time, Permanent, 37 hours per week.Interview Date: 29th June 2026 (Teams) and from 6th July 2026 (In-Person).At whg, we’re transforming the way we de... Show more

 • Promoted

Tunnelling Tech Director & Team Lead — Hybrid, UK

AECOMBirmingham, England, GB
Full-time

A global infrastructure consulting firm is seeking a Tunnelling Technical Director/Team Lead in Birmingham.This role involves leading a team of engineers, ensuring safety culture, developing stakeh... Show more

 • Promoted

Engineering Shift Team Leader

SourceCoTewkesbury, GB
Full-time

Shift/hoursWeek 1: Monday to Saturday 6am 2pm.Week 2: Monday to Friday 1:45pm 9:45pm.SourceCo are currently hiring for a reputable business based in Tewkesbury.This hands on, shift-based role inv... Show more

 • Promoted

Toolroom Team Leader

Career Choices Dewis Gyrfa LtdCheltenham, England, GB
Full-time

Benefits: flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension pla... Show more

 • Promoted

Technical Services Manager

Reynaers GroupBirmingham, England, GB
Full-time

We are seeking an experienced and technically competent Technical Services Manager to lead our Technical Services function, based in our Birmingham office.The successful candidate will ideally have... Show more

 • Promoted

Network Architect

TXP TalentBirmingham, England, GB
Full-time

This range is provided by TXP Talent.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from TXP Talent.Are you ready... Show more

 • Promoted

Live Digital Service Lead

The National Lottery Community FundBirmingham, England, GB
Temporary

A prominent funding organization in the UK seeks a Digital Service Manager for a 23-month fixed-term contract.The role involves managing the digital live service, ensuring it meets business and use... Show more

 • Promoted

Field Solutions Manager — Customer-Centric Tech Lead

Trinity CommercialStourbridge, England, GB
Full-time

We are recruiting a newly created Business Solutions Manager based out of Stourbridge but covering a nationwide client base.This is an exciting opportunity for a confident, ambitious, and technical... Show more

 • Promoted

NetSuite Implementation Lead – Hybrid & Client-Focused

Ballards LLPBirmingham, England, GB
Full-time

Ballards LLP in Birmingham is seeking an experienced NetSuite Consultant to lead end-to-end implementation projects while building strong client relationships.This position involves running worksho... Show more

 • Promoted

UK Team Leader (Chain 1 & 5)

Mountain WarehouseTurves Green, England, GB
Part-time

Team Leader - 16 Hours minimum + Overtime when available.Team Leader - 16 Hours minimum + Overtime when available.Are you a confident and passionate leader with a knack for motivating teams to deli... Show more

 • Promoted

Information Technology Delivery Manager

ISS Facility Services UKBirmingham, England, GB
Temporary

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from ISS Facility Services UK.Senior Recruitment Partner on behalf of ISS Facility Services UK.We are see... Show more

 • Promoted

Lead D365 Consultant - Business Central

Searchability®West Midlands Combined Authority, England, GB
Full-time

Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from SearchabilityRecruitment Manager - IT Support, Infrastructure, DevOp... Show more