Deliveroo HOP Executive (e-commerce)

Why Deliveroo?

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites - Editions and HOP.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo Hop launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo HOP promises to bring customers the very best products at lightning speed.

The team behind Deliveroo HOP are building a network of stores across 5 markets around the world, including Hong Kong. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries.

We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo HOP and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation!

What you’ll be doing…

At HOP, we aim to deliver groceries to our customers in minutes. To ensure we have a great choice for our customers with great value and fast delivery. The Deliveroo HOP Executive is a passionate team player that works together with the rest of the HOP team and cross functionally with other departments… and of course, they’re organised and have great eyes on detail!

You will...

• Provide full spectrum of administrative functions including HOP menu settings, pricing review, invoice management and manual maintenance
• Sorting and organising contracts and relevant documents
• Manage data in spreadsheets and reports
• Maintain customer facing app tidiness
• Assisting the rest of the HOP team with any ad-hoc administration tasks as required

Skills you’ll need & Eligibility…

• 1 year of experience in administrative role is required
• Fluency in Cantonese and English (written and oral) to communicate clearly with internal and external stakeholders
• Basic Googlesheet skills is required, as this placeholder needs to support on basic data analyst & prepare report (ideally someone who know pivot, v-look up & importrange)
• Attentive to detail and possess great organisational skills
• You are self driven, with good self management and a can-do-attitude
• Desire to be proactive and create a positive experience for others

Benefits:

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Open, respectful and fun company culture
• Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
• Friday lunches on us from the best local restaurants
• Work with people who LOVE what they do
• Meal allowance if you are required to work late
• Free Deliveroo Plus - Free delivery and access to special offers

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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