Mission: As a Delegated Claims Manager, your mission is to contribute to the considerable growth of our UK operations by harmonizing claims processes at the group level. This role is dedicated to the UK market, and you'll play a pivotal part in ensuring the future success of our business. Your recruitment will directly impact our business strategy by aligning with transformation goals, particularly in reducing claims leakage. You will report to the Chief Delegated Authority and collaborate with the external Operations and Audit team based in Paris. Key Responsibilities: Your key responsibilities in this role include: Claims Oversight: Oversee claims processes, especially those within delegated authority that exceed referral thresholds, as per our Claims Policy and Procedures. Manage relationships with TPAs, including selection and agreement drafting in collaboration with the Legal department. Serve as a key consultant for claims-related sections in Partnership Agreements and address findings from TPAs' audits, reporting them to the wider organisation. Operational Analysis: Undertake operational performance analysis for partners and TPAs once initial TPA analyses are completed. Participate in claims leakage initiatives such as Credit Hire and Repair Network. Supervise large loss claims and validate reserves for claims outside Delegated Authority limits. Profile required: University education. Significant UK claims experience. Background in insurance, within an insurance company or a large TPA. Familiarity with large loss claims handling (motor or third-party background). Negotiation skills with suppliers and external parties. Proficiency in using data and reports to analyze business outcomes. Clear communication skills. Ability to work both independently and as a team player. Proactive approach to problem-solving. Innovative thinking and solutions. Rapidly build relationships with stakeholders. Recruitment process Screening interview with Talent recruiter Manager interview with UK Chief of Delegated Authority UE & UK Cross interview with Head of Underwriting Motor & Mobility Peer interview with Partnership Auditor (optional) HR interview with Head of Talent or VP People & culture => Welcome @Wakam Positive energy, agility, and team spirit are essential to support Wakam in its hyper-growth! You have the Wakam mindset? Join us! More about us Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you! Discover -on our website- who we really are with the 11 cultural markers that so well describe us! What we are looking for Mindset compatibility with our ‘Free to Impact’ culture: Think big Biased for action Curious and eager to learn Can say no and find solutions Aims for the moon (but please don’t stick on the moon) And above all: have fun working together 🤜🤛 ! Good to know Wakam is not based on a hierarchy but on a methodology where everyone finds his role and knows his objectives. With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company. Every last Friday of the month, it's Free.day at Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you). Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ⛵) Last but not least : we are nice and we have fun! (you'll find out by yourself 😉)
Delegated Claims Manager - Hybrid or remote from UK • Londres, Grande Bretagne
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