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Brellis Recruitment Ltd
Customer Care AdvisorBrellis Recruitment Ltd • Warwick, Warwickshire, England
Customer Care Advisor

Customer Care Advisor

Brellis Recruitment Ltd • Warwick, Warwickshire, England
5 days ago
Job type
  • Full-time
Job description

Customer Support Advisor | Warwick | Competitive Salary

We are recruiting on behalf of a well-established international manufacturing business based in Warwick. With a strong reputation for quality and a loyal customer base spanning trade professionals and consumers alike, this is a business that genuinely invests in its people and prides itself on delivering an outstanding customer experience at every touchpoint.

The opportunity

This is a varied and rewarding role sitting at the heart of the customer experience. You will take ownership of an account base, support customers across a wide range of enquiries and play a key part in making sure the customer support team operates as a true centre of excellence.

What the role involves

  • Acting as the first point of contact for inbound product, order and aftersales queries received by , email and online
  • Taking full ownership of a defined account base, processing orders accurately and on time and keeping customers informed at every stage
  • Providing technically competent advice on products, including compatibility, specifications and general guidance, and directing customers to the right information
  • Triaging warranty, quality and spares queries, resolving at first contact wherever possible and escalating where appropriate
  • Proactively monitoring orders, identifying issues early and working through solutions before they become problems
  • Supporting customers with delivery queries including missing items, damaged goods and order discrepancies, raising investigations as required
  • Working closely with internal teams and external partners to resolve queries quickly and efficiently
  • Maintaining accurate customer records and contributing to continuous improvement across the team

What we are looking for

  • Proven experience in a customer service, order processing or account management role
  • Confident and professional communicator across , email and online platforms
  • Highly organised with strong attention to detail, particularly around order accuracy and record keeping
  • Comfortable managing multiple queries simultaneously across different systems and platforms
  • A proactive, solutions-focused approach with the customer always at the centre
  • GCSEs or equivalent including English and Maths

What's on offer

  • Competitive salary with annual pay reviews
  • Monday to Friday with some flexibility on hours
  • 25 days holiday plus bank holidays
  • Hybrid working, one day per week from home
  • Bonus, pension and company share scheme
  • Excellent benefits package and staff rewards portal
  • A genuinely supportive culture with real opportunities to develop

INDL

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Customer Care Advisor • Warwick, Warwickshire, England

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