Community Hub Navigator WCC622258

Overview

As a Hub Navigator Support Officer you can make your own powerful contribution to Westminster's success. You'll join our Community Hubs programme, which helps residents access the services, guidance and advice they need, and makes a positive contribution to the health, wellbeing and resilience of the diverse communities we serve. It will be your task to welcome, support and resolve any issues our users encounter, and develop, implement, oversee, monitor and evaluate interventions and related pilot activities in Hub spaces.

Responsibilities

• Work on partnership agreements and project-specific action plans with stakeholders and partner organisations, and collaborate with other Council services to achieve joint strategic outcomes of delivery and improve residents' access to activities and opportunities.
• Engage with colleagues, key stakeholders and partners to secure their collaboration and commitment to the Community Hubs programmes.
• Regularly gather monitoring data, insights and user feedback to identify service improvements, and incorporate these into updated action plans.
• Explore external funding or resourcing opportunities from partners to support and deliver projects.
• Take on the management of Hub sites or spaces when required.

Secondment note

Please note that where this role is taken as a secondment, a discussion is advised with your manager prior to submitting an application. For the Navigator pilot, and to maintain links with the postholder's substantive team, it is anticipated that candidates may remain in their existing team structure during the pilot.

Qualifications and Experience

Equality, Diversity and Inclusion

Westminster City Council is committed to equality, diversity and wellbeing. We are an inclusive workplace and welcome applications from people of all backgrounds. We aim to have a workforce that represents the communities we serve and to create a welcoming, safe environment for residents, workers and visitors from all backgrounds.

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