Customer Support Manager

We are looking for an experienced and proactive Customer Support Manager to lead our Internal Sales and Customer Service team. This pivotal role ensures exceptional customer experiences from initial enquiry to post-sale support. The successful candidate will oversee daily operations, drive team performance, and implement strategies to enhance customer satisfaction and sales efficiency.

Location : High Wycombe

Salary : £16.41 - £17.95 per hour (D.O.E)

Hours : Monday to Friday 9am to 5pm

Key Responsibilities :

• Lead and manage the Internal Sales and Customer Service team.
• Oversee order processing, quotations, and customer account management.
• Handle customer enquiries, complaints, and technical support.
• Develop and implement customer service policies and procedures.
• Monitor KPIs, provide coaching, and support team performance.
• Collaborate with external sales, logistics, and operations for seamless order fulfilment.
• Identify and lead process improvement initiatives.
• Train and develop team members, fostering a customer-focused culture.
• Prepare and present Sales Review reports with actionable insights.

Secondary Responsibilities :