Service Advisor

Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre.   To apply for this role, you must have recent experience as a Service Advisor from within an automotive dealership.

Role :

As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities :

Deliver exceptional customer experience aligned with Porsche Service Process

Communicate technical info effectively for upselling and meet departmental targets

Manage workshop repairs and provide regular customer updates

Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines

Assist showroom customers with bookings and accessory sales; manage overflow bookings

Confirm booking details with customers before appointments

Manage customer vehicles and key allocation on site

Prepare service invoices with technical explanations per manufacturer standards

Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager

Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Minimum A...