Customer Service Advisor

Customer Service Advisor

Location : Dorking, Surrey

Salary : £30,000 per annum + quarterly team bonus

Hours : Monday to Friday, 8 : 00am - 5 : 30pm (30-minute lunch break)

Contract : Permanent, Full-time

We're looking for a Customer Service Advisor to join a busy automotive client in Dorking. This is an exciting opportunity for someone with excellent communication and organisational skills who enjoys delivering first-class service and being the first point of contact for customers.

The Role :

Welcome and liaise with customers bringing vehicles in for repair.

Explain repair estimates and processes clearly and professionally.

Carry out pre- and post-repair checks with customers.

Handle complaints calmly, escalating to the branch manager if required.

Maintain high levels of customer satisfaction throughout the repair journey.

Use IT systems, email, and phone to manage customer interactions effectively.

Work as part of a professional and supportive customer service team. About You :

Previous customer service experience, ideally within the automotive sector.

Strong communication skills, both face-to-face and via phone / email.

Professional, patient, and well presented.

Confident IT user with good organisational skills. What's on Offer :

£30,000 per annum basic salary.

Quarterly team bonus scheme.

31 days holiday (including Bank Holidays).

Company pension scheme.

Free onsite parking.

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