Assistant Store Manager

THE OPPORTUNITY

At Joma Jewellery and Katie Loxton, we believe in creating gifting experiences that leave a lasting impression. We’re looking for an Assistant Store Manager who shares our passion for beautiful products, memorable moments, and inspiring leadership. This is a unique opportunity to join our first-ever owned retail store, which will be our flagship store in Milton Keynes Central, and play a key role in shaping its success from the very beginning.

In this exciting role, you’ll support the Store Manager in leading and motivating a vibrant, customer-focused team. You’ll help bring our gorgeous products to life through thoughtful touches, champion personalisation, and deliver exceptional service that truly delights every customer. From driving commercial success to fostering a positive, high-energy store culture, you’ll be at the heart of everything that makes our flagship store shine.

If you’re a natural leader with a flair for retail, a love for fashion and gifting, and a drive to make a real impact, we’d love to hear from you.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

HOW YOU'LL CONTRIBUTE

Customer Experience

• Ensures consistent delivery of exceptional service by coaching and leading by example on the shop floor.
• Acts as a personalisation champion, leading training and knowledge sharing with the team to ensure everyone is confident in offering personalisation services, including pricing, turnaround times, and upsell opportunities.
• Maintains excellent product knowledge and actively drives upselling and storytelling on the shop floor to enhance the customer experience.
• Promotes the use of storytelling, gifting knowledge, and personalisation to elevate the customer journey.
• Assists in resolving customer issues where necessary and ensures customer feedback is escalated appropriately.
• Encourages in-store CRM sign-ups and supports omnichannel experiences such as online returns and fulfilment (if applicable).
• Ensures the personalisation area is clean, well-stocked, and compliant with safety procedures.
• Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.

Team Support & Leadership

Commercial & Operational Support

Stock & Inventory

THE TALENT YOU'LL BRING

Desirable

PERFECTLY PACKAGED

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.