Store Manager

Job Opportunity : Store Manager at CeX Stockton

CeX, a leading retailer specializing in video games, DVDs, electronics, and gadgets, is searching for an experienced and enthusiastic  Store Manager  for our Stockton branch. At CeX, we pride ourselves on delivering exceptional customer service and providing our customers with quality products.

Key Responsibilities :

• Oversee the day-to-day operations of the store to ensure smooth and efficient management.
• Analyse sales figures and forecasting future sales.
• Lead and motivate the sales team to achieve and exceed sales targets.
• Ensure the highest standards of customer service at all times.
• Maintain a well-presented store that is fully stocked with products.
• Participating in the hiring process of new employees including interviewing and training new employees.
• Resolving and ensuring compliance with health and safety legislation and security issues.
• Responding to customer complaints and comments.
• Develop and implement effective business strategies.
• Conducting appraisals and performance reviews, aswell as providing or organising training and development.
• Resolving conflicts between staff members.
• Train and onboard new team members to ensure they align with CeX’s values and goals.
• Managing and motivating your team to increase sales and ensure efficiency.
• Make full use of Google online tools and our own bespoke EPOS / tools.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Responds to customer issues in a professional manner.
• Assists in housekeeping standards

Who We Are Looking For :

We offer a competitive salary of £30,000 per annum, plus a range of benefits including bonus.

If you are a dynamic leader with a knack for driving sales and want to be part of an energetic and passionate team, we’d love to hear from you!

Apply now to join CeX and take the next step in your retail management career.