Field Service Technician - Surrey, Sussex or Kent

Field Service Technician (219lw) – Mechanical / Electrical –Surrey, Sussex OR Kent - £30,000 - £35,000 + Overtime

Our client, a specialist distributor of maintenance equipment & irrigation systems, are seeking a Field / Mobile Service Technician’s (candidates must be based in either Surrey, Sussex or Kent), to provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

The core objective is to respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Key Responsibilities

To carry out all servicing and repairs on manufacturers equipment as required by customers

Effectively diagnosing repair faults (mechanical, electrical or hydraulic)

To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are always represented favourably

To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement

Ensuring that all relevant records for service / repair work, customer visits and working time by whatever methods are in place and required

To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff

Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment

To escalate more complex issues to the Service Manager with a written job sheet

To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager

To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills

Experience required

Ideally, some mechanical / electrical background (more so mechanical - or you may have been fixing military or other vehicles)

Excellent communication, both written and verbal

Confident, articulate, and professional speaking abilities

Strong analytical and problem-solving skills.

Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning

Strong knowledge of Microsoft Office

Ability to multi-task and a Team Player

Solution driven

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd