Head of Service Excellence

About The Role

Head of Service Excellence

Location : National

Salary : Competitive + £7000 car or cash allowance + 15% annual bonus + private medical insurance

We are a leading home emergency assistance business with a strong reputation for delivering consistent, highquality service to customers across the UK. The future of UK home heating is changing, and so are we. As we expand our offering into renewable technologies, including air source heat pumps, we are seeking a Head of Service Excellence to provide strategic leadership to our Field Operations Heating team.

Role Overview

Reporting to the Director of Field Operations, the Head of Service Excellence will lead a team of Service Excellence Managers and oversee a network ofup to 300 directly employed engineers. The postholder will ensure that customer outcomes remain at the centre of all activity, while driving performance, operational efficiency, and compliance whilst enabling growth.

Key accountabilities include :

• Providing strategic leadership to ensure the delivery of consistently high standards of customer service.
• Leading, developing, and motivating field-based teams to deliver operational excellence.

Using commercial and business development expertise to identify efficiencies, achieve cost savings, and generate opportunities...