User Research and Service Design Lead

Job Details : User Research and Service Design Lead

Vacancy Name : User Research and Service Design Lead

Vacancy No : VN715

Location : [Location]

Employment Type : Contractor

Basis : Fixed Term Duration

Overview : We are seeking a talented and experienced User Research and Service Design Lead to join our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives.

Main Duties and Responsibilities :

• Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights into user behaviors, needs, and pain points.
• Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product / service design decisions.
• Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results.
• Develop and maintain user personas, journey maps, and other UX artifacts to guide the design process and ensure a user-centric approach.
• Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints.
• Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement.
• Work closely with the data team to understand how data systems integrate through user flows and explore opportunities for improving critical paths and overall user experience.
• Champion best practices in user-centered design and service design methodologies within the organization.
• Mentor and coach all members of the team, fostering a culture of continuous learning and improvement.

Skills and Experience :

Person Specification :

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