Experimentation and User Research Specialist

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

We're looking for someone special to join our double award-winning User Research & Experimentation team at John Lewis. At John Lewis, we generate valuable insights through large-scale experiments and user research. We aim to leverage these insights to enhance business decisions.

In this role, you'll work with insights from our User Researchers and the outputs of experiments, integrating these with other sources like Behavioral Analytics and Desk research to inform decisions within our Digital and Ecommerce team.

You should have hands-on experience with both experimentation and user research outputs, confident in analyzing data in spreadsheets and interpreting qualitative insights from user sessions. Strong communication skills are essential to convey findings effectively and support better decision-making.

Target salary : up to 60k

Working pattern / flexible working : The Partnership adopts a hybrid approach, allowing a mix of office and home working, typically 1-2 days in the office weekly.

Location : London Head Office, Pimlico

Job Title : User Research & Experimentation Strategist (internal title)

Essential skills / experience :

• Strong understanding of data analysis, including statistics, with proficiency in spreadsheets.
• Experience with large-scale A / B testing and its application in decision-making.
• Knowledge of user research methods to improve digital products and services.
• Ability to collaborate with stakeholders, gather requirements, and present findings persuasively.
• Excellent communication skills for technical and non-technical audiences.

Desirable skills / experience :

The partnership

We’re the UK’s largest employee-owned business, home to John Lewis and Waitrose. We’re committed to building a happier world through innovation, diversity, and shared ownership. We foster an environment where everyone can thrive and contribute to our success.

We emphasize kindness, respect, and embracing differences, ensuring our Partners feel valued and empowered.

Important points to note

Some roles require pre-employment vetting, including DBS checks and financial probity assessments, which will be communicated during recruitment. We encourage early application as vacancies may close early due to high interest. We support flexible working arrangements and invite discussions about work-life balance during interviews.

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