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Volunteer and Service User Lead

Change Grow LiveLondon, England, United Kingdom

30+ days ago

Job type

Full-time

Part-time

Job description

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Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Volunteers and Peer Mentors are essential to our work, playing a crucial role in supporting service users, staff, and the wider organisation. They bring invaluable skills, experience, and perspectives that enhance our services.

We are in need of proactive Volunteer and Service User Involvement Team Leader who’s dynamic qualities will be key to strengthening volunteer engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will identify opportunities where volunteers can add value and support the service. Your role includes developing and embedding a local volunteering strategy that promotes recovery and community engagement.

You will also drive Service User Involvement initiatives, fostering a co-produced, inclusive environment where service users have a strong voice and their contributions are recognised. Responsibilities include recruiting, training, and supporting a diverse volunteer network, ensuring meaningful placements within projects and the wider community.

Where Tower Hamlets

Full Time Hours 37.5 per week,

Full Time Salary Range £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)

Allowance £4,133.14 Inner London Weighting

About the role

Working in collaboration with service leadership colleagues and staff team to identify meaningful opportunities for volunteers
Supporting with leadership duties across both treatment service and recovery service
Creating and supporting a positive culture of volunteering within the service
Recruit, train and coordinate volunteers, peer mentors and recovery champions
Line manages the recovery champions in post and support them with their professional development
Be the service lead with coproduction projects across sites including coproduction space and service user activities
Supporting the welfare and wellbeing of volunteers, peer mentors and recovery champions
Managing a volunteer recruitment and support strategy within the service
Volunteering Lead and other service-based Volunteering Leads across the organisation
Engage with those who access our services, by listening to their views and asking for their feedback
Represent the views and opinions of those who access our services
Provide feedback and updates to those who access our services informing them of any changes and decisions.
Work with staff and community to improve and develop the service
Lead on service user meetings

About you

Experienced in recruiting, training and managing volunteers

Aware of the challenges faced by the people using our services

Experienced in delivering learning and training to others

Accomplished written and verbal skills and a high degree of IT competency

Capable, committed, and influential leader

Experience of promoting the voice of service users

Excellent time management

Excellent team working, communication and interpersonal skills

Empathetic and non-judgemental approach

Ideally you will posses a level 3 qualification in assessing learner work and Project management and / or team leader experience

What we will give to you

25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.

Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme

Contributory pension scheme

A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.

A friendly and supportive team

Training, career development & progression opportunities

Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa Overview - GOV.UK (www.gov.uk)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

Inner London Weighting (£4,133.14)

13 / 7 / 2025

Stephanie Fifield | Stephanie.Fifield@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Seniority level

Mid-Senior level

Employment type

Job function

Other

Industries

Hospitals and Health Care

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Volunteer • London, England, United Kingdom