Head of Pharmacy Operations

We are seeking a high-impact, strategic Head of Pharmacy Operations to lead our rapidly growing online pharmacy. You will be instrumental in building and managing a pharmacy operations function that delivers industry-leading efficiency, high compliance, and excellent patient experience.

The ideal candidate brings deep experience running large, fast-paced pharmacy operations, with proven success scaling teams from 50+ to 100+ FTEs, and 5+ direct reports, driving performance in a target-driven environment, and implementing systems to ensure speed, quality, and safety as the business grows.

This is a hands-on leadership role, perfect for someone who thrives on growth, is data- and operations-minded, and understands how to build operational scale through people, process, and technology.

This is an incredibly exciting role designed to help us to take the next step of growth. This includes automation, managing productivity, developing tech to support the infrastructure and ensuring the right leadership team is in place. This role requires a dynamic individual with a strong background in pharmacy operations and experience in scaling a business with high regulatory oversight.

Key Responsibilities :

Operational Leadership & Scale

• Design and lead operational strategy to scale safely and efficiently in line with high MoM growth targets..
• Build scalable workflows, tech-supported systems, and automation to drive efficiencies and reduce manual friction.
• Lead cross-functional pharmacy teams, growing from to 100+ over the next 6–9 months.
• Implement KPIs, SLAs and dashboards to drive productivity and meet delivery targets at scale.
• Improve team performance and standards in line with business growth objective focused around service delivery, safety and customer care at the heart of the business.

Growth Enablement

People & Performance Management

Supply Chain & Inventory Management

Compliance & Risk Oversight

Stakeholder Management

Experience & Requirements

Preferred

About Montu UK

Montu is the UK’s leading medical cannabis company, operating globally with a mission to improve the lives of millions through cannabis therapies. With a locally integrated ecosystem and technology-first approach, Montu streamlines the patient experience from end to end, delivering best-in-class clinical care and innovative tools across the supply chain.

Compensation Range : £100K - £110K

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