Technical Service Engineer

Technical Service Engineer

Who We Are:

Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it’s one way to save the future. It’s these values that enabled us to become B Corp certified; an optional audit we’ve gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.

We’re looking for more people to join our team of almost 600, to share our passion for doing the right thing even bigger and better than we do already. In a fast paced and competitive market, we know it’s our people who make the difference. We’ve learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.

Role Summary:

You will be joining a dedicated support team, responsible for the IT infrastructure across 14 sites, supporting over 500 users. You will proactively administer our servers, services and network infrastructure, deliver enhancements through project work and resolve escalated 2nd and 3rd line support issues, helping to ensure that SLAs are met.

You will be based out of our Wimbledon or Andover offices (on-site two days a week with remote working up to three days). Occasional travel will be required to other sites. You will report into the Service Team Lead and your support responsibilities will include configuration, maintenance and troubleshooting of IT hardware as well as some out-of-hours cover.

What You Will Be Doing:

•Supporting Windows Server Operating Systems, including File and Print Services, Hyper-V, MABS and SQL

•Supporting our Azure, MS365 and Exchange Online environments

•Supporting network connectivity at and between all sites, including firewall management and switch configuration

•Leading the business transition from legacy file shares to SharePoint Online.

•Working with colleagues on a range of projects

•Providing software support for Windows and OSX, as well as hardware support for servers, desktops, printers and phones

•Using InTune to deploy and manage clients, including through Windows Autopilot.

•Engaging with stakeholders at all levels of the business and third-party vendors where needed

•Monitoring and maintenance of systems to ensure availability, performance and capacity

•Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good

About You:

•Configuring and supporting Windows Server OS, as well as underlying hardware

•Knowledge of networking concepts (layers 1 – 7)

•Excellent written and verbal communication skills, as well as outstanding attention to detail

•Positive attitude to teamwork and willingness to learn new things

•Understanding of security and privacy best-practices, including GDPR and PCI compliance

Behaviours:

•Genuine passion for technology and its practical application, with a real desire to share knowledge, help others out and develop skills

•Commitment to a hard-working ethical and professional culture

•Professional integrity and a responsible attitude to security and confidentiality

•Passion for finding solutions, and the ability to present to technical and non-technical audiences at all levels of the business

•Ability to prioritise work effectively

This is a hybrid role which can be based out of our Wimbledon or Andover offices, with 2 days required, on site, per week.

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Abel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.