1st Line Technical Support

Overview

A fantastic opportunity has arisen for a proactive and customer-focused individual to join a dynamic team providing 1st Line Technical Support. This role is ideal for someone with a passion for technology, strong problem-solving skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Deliver technical support to customers via phone, email, and live chat.
• Diagnose and resolve issues related to video telematics systems and connected hardware.
• Process and triage service tickets with efficiency and accuracy.
• Access and review video footage to aid in fault diagnosis and resolution.
• Escalate complex or unresolved issues to senior technical support as required.
• Maintain detailed records of customer interactions, including issues, actions taken, and resolutions.
• Assist in the commissioning of new or replacement devices.
• Work collaboratively with internal teams, such as Product Development and Account Management, to resolve customer issues and share feedback.
• Engage in ongoing training to stay current with product updates and support techniques.
• Participate in scheduled weekend cover (typically once a month on Saturdays).

What We\'re Looking For

Desirable

Perks of the Role

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