1st Line Support Technician

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Premier Group

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 year of experience working as a Support Technician for a Law Firm.

Location : Central London (Hybrid - rotating schedule : 2 days in the office one week, followed by 3 days the next week)

Start : ASAP

Responsibilities :

• Provide tech support for hardware, software, and peripherals.
• Log support calls, document outcomes, and update users.
• Resolve calls promptly and within SLA targets.
• Redirect / escalate support requests as needed.
• Offer professional and rapid user support.
• Liaise with colleagues for continuity.
• Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
• Manage user accounts (email, systems) and maintain security.
• Complete daily checks and report / resolve issues.
• Ensure functional and maintained meeting rooms.
• Maintain manual backup files.
• Periodically review processes with the IT Manager.
• Adhere to policies and procedures.

ESSENTIAL

If you are interested, then please Apply!

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Premier Group by 2x.

Get notified about new Support Technician jobs in London Area, United Kingdom .

#J-18808-Ljbffr