Behaviour Support Assistant

Protocol Education is working in partnership with a specialist education setting in Telford that is on a clear journey of improvement, with rising expectations for students, staff, and the wider school community. The focus is firmly on delivering consistently high-quality provision across all areas, ensuring every young person is supported to achieve academic success and develop the skills they need for adult life.

The setting is strengthening its approach to safeguarding, teaching and learning, pastoral care, and personal development, alongside delivering an ambitious, knowledge-rich curriculum and promoting high aspirations, positive behaviour, and meaningful future pathways for all learners.

The role: Behaviour Support Assistant

We are seeking a calm, committed Behaviour Support Assistant to support pupils with social, emotional, and behavioural needs within this specialist environment. This is a role where consistency, patience, and relationship-building are key.

You will be a steady, trusted presence, working closely with teaching and pastoral teams to help pupils regulate emotions, remain engaged with learning, and develop positive coping strategies both in and out of the classroom. Progress may come in small steps, but your impact will be felt every day.

Key responsibilities

• Supporting pupils with SEMH and behavioural needs on a 1:1 and small group basis

• Using de-escalation and regulation strategies to manage challenging situations calmly and effectively

• Building strong, consistent relationships that help pupils feel safe, respected, and understood

• Working collaboratively with teachers, pastoral staff, and external professionals to support individual plans

• Encouraging positive behaviour, emotional regulation, and engagement throughout the school day

About the setting

The school is focused on:

• Ensuring all students develop strong knowledge and skills across the curriculum

• Preparing young people for adult life as responsible, respectful, and active citizens

• Creating a safe, inclusive, and harmonious environment where students behave well and contribute positively

• Providing staff with high-quality support and professional development to drive continuous improvement

• Maintaining strong leadership and clear direction at all levels

Pastoral care sits at the heart of the provision, with staff working closely with families to support wellbeing, attendance, and long-term outcomes. The curriculum is designed to be engaging, practical, and accessible, helping students build confidence, curiosity, and essential life skills.

We’re looking for someone who:

• Has experience supporting children or young people with SEMH, behavioural challenges, or additional needs

• Brings a calm, resilient, and patient approach, even during difficult moments

• Understands the importance of consistency, clear boundaries, and empathy

• Works well as part of a wider team and communicates effectively with staff and families

• Is genuinely passionate about helping young people reach their potential, both in school and beyond

This is an excellent opportunity for anyone interested in behaviour support, youth work, psychology, education, or SEND, who is looking to make a meaningful difference day to day through their work with young people.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

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