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Environmental Products and Services Ltd
IT Support SpecialistEnvironmental Products and Services Ltd • Newry, Northern Ireland, GB
IT Support Specialist

IT Support Specialist

Environmental Products and Services Ltd • Newry, Northern Ireland, GB
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Information Technology IT Support Specialist – Environmental Products and Services Ltd

Location: Newry, Northern Ireland (Office-based) with support for Stockport, UK and planned expansion into the USA.

Job Type: Full-Time, Permanent – Monday to Friday

Benefits Package:

  • Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
  • Death in Service Life Insurance after the qualifying period.
  • 30 Days’ Paid Holiday per annum.
  • Opportunities for career progression and skills development.
  • A supportive and dynamic work environment in a growing industry.

About Environmental Products and Services Ltd (EPAS Ltd):

EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions. Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8

Technical Support

  • Provide first- and second-line technical support for users across the business.
  • Install, configure, and troubleshoot software and hardware systems.
  • Monitor system performance and perform regular maintenance.
  • Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.

Network & Systems Management

  • Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
  • Support Microsoft 365 administration and ensure data security.
  • Manage backups, updates and cybersecurity measures.

IT Operations & Documentation

  • Maintain accurate records of support tickets and technical documentation.
  • Support onboarding of new staff with IT setups and training.
  • Ensure compliance with IT policies, procedures and GDPR standards.
  • Responsible for maintaining IT asset and software licence registers, file audit evidence.
  • Act as internal liaison with external providers and MSPs to elevate and manage issues.
  • Assist specialists in the delivery of IT-related projects such as Salesforce.
  • Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
  • Create and deliver simple user guides and training materials for EPAS staff.
  • Identify opportunities to improve IT systems and processes.

Key Requirements

  • Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
  • Proven experience in a similar IT support role of 3-5 years.
  • Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
  • Strong problem-solving and communication skills.
  • Ability to work independently and under pressure.
  • Experience with network administration and remote support tools.
  • Exposure to ISO27001 and Cyber Essentials environments desirable.
  • Ability to travel occasionally, clean drivers licence and passport desirable.

How to Apply:

Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications or email it to hr@epas-ltd.com with the subject line: “IT Support Specialist Application – [Your Name]”.

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IT Support Specialist • Newry, Northern Ireland, GB

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