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We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
What do our Station Customer Service Assistant do we hear you ask…?
By joining LNER as an Station Customer Service Assistant you will be the first or last point of contact on a customer's journey, providing a warm and welcoming hello, or wishing them well as they leave the station.
You'll need to provide this great service, all whilst being responsible for the safe and punctual dispatch of trains. Full training will be provided, but to be successful, you'll need to be comfortable working in an operational environment and be able to prioritise effectively. You'll need focus and attention to detail so that you are always on the ball to spot any potential hazards.
Along with dispatching trains, you will help our customers on and off the train; assisting people in wheelchairs and helping holiday makers with their suitcases, you'll help provide a memorable experience for all our customers.
Communication is key in this role, you could be centre stage with our customers, liaising with your fellow dispatchers, or acting as the voice of the station, making announcements on the public address system.
Being the face of our wonderful stations, what do we need you to have...?
What next?
As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!
Start your journey here
Station Customer Service Assistant • Grantham Station
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