Key Account Manager

About us

Lead high-performing teams. Transform the customer experience. Shape the future of our industry for a Stronger, Greener, Healthier Northwest England.

At United Utilities, we’re on a mission to deliver outstanding service to millions and we need a strong, strategic leader to head up our Developer Services & Metering Contact Centre and Strategic Account Management function.

You’ll take charge of driving operational excellence and create customer strategies that have a key impact on industry targets like D-MeX, BR-MeX, and C-MeX. You’ll build powerful partnerships with developers, councils, and industry bodies, champion the customer voice, and lead cultural and operational transformation and excellence with a commercial lens.

We’re looking for a senior leader with proven experience leading a fast paced contact centre function alongside account management expertise, commercial acumen, and the ability to inspire teams while influencing at the highest levels.

The role

What’s in it for you?

A seat at the leadership table, the freedom to shape strategy, and the chance to make a real impact on both our customers and the communities we serve as well as our operational performance.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• £5,000 cash car allowance
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Key accountabilities

Skills & experience

Other

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.