IT Service Manager

Overview

As the IT Service Manager, you will oversee the end-to-end delivery of IT services and operations across products and platforms to business and IT customers. The role focuses on ensuring that IT services are available and perform in line with defined service levels.

Responsibilities

• Responsible for managing and assuring service delivery of platform, products and services, effectively managing end to end ITIL service management practices
• Responsible for ensuring the effective outcome of application lifecycle management
• Accountable for ensuring the effective outcome of incident, problem, request, event, and change management across allocated services, ensuring coordination of suppliers, communication to stakeholders and effective processes
• Responsible for ensuring the outcome of service level agreements (SLAs) and operational level agreements (OLAs) across the IT portfolio
• Oversee the performance of key IT suppliers and internal delivery teams, ensuring services are delivered consistently and meet contractual and operational expectations
• Collaborate with cross-functional IT teams to ensure seamless service delivery across end-to-end business processes, identifying opportunities for improving end user experience, costs, and service performance
• Provide adequate reporting and management information, ensuring that service standards are met for allocated services and performance is visible and clear
• Maintain and improve service management documentation, processes, and knowledge assets to support operational efficiency, resilience, and compliance
• Actively promote and embed Equality, Diversity and Inclusion (EDI) in all work, and support and comply with organisational initiatives, policies and procedures on EDI

About You

Skills

Knowledge

Experience

About HS2 and Eligibility

HS2 Ltd is a safety-critical organisation. The post-holder is expected to behave in line with HS2 values of Safety, Leadership, Integrity and Respect. HS2 is committed to Equality, Diversity and Inclusion (EDI) and inclusive working practices.

As HS2 Ltd does not currently sponsor visas, applicants must have the Right to Work in the UK at the time of application. Offers are subject to pre-employment checks including nationality / immigration status, employment references, and other checks as applicable.

Closing date and application details are provided in the online job posting. If you need accommodation or adjustments during the recruitment process to enable your participation, HS2 will consider your request.

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