Digital Payment Services - Senior IT Service Manager

Digital Payment Services - Senior IT Service Manager

Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology.

You will play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

Ability to identify, understand and implement payment contingencies, where necessary.

Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment.

Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment.

Demonstrable experience of Service Management Framework, eg - ITIL

Working knowledge and a clear understanding of service management within a UK payments landscape, including BACS and Faster Payment journeys.

You and your role

This is a Live Service role. As a Senior IT Service Manager you are responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products / Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes.

You will work in a cross-team collaboration with key stakeholders to ensure new and changed Products / Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers.

You'll ensure high standards of availability, performance, and process maturity, always aligned to business outcomes. You'll remove blockers, foster a culture of learning and transparency, and empower multidisciplinary teams to thrive.

You'll be hands-on in managing services within Digital Payment Services, while also supporting the onboarding of emerging payment applications. From Private Beta through to Live, you'll ensure robust service management is in place throughout the lifecycle.

Details. Wages. Perks.

Location : You'll join us in one of our brilliant digital hub in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working : We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub.

Pay : We offer pay of £55,557

Pension : You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year.

Holidays : A generous leave package starting at 26 days and rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes :

An award-winning environment and culture : Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)

Flexible working including flexible hours and flex-friendly policies

Time off volunteering and charitable giving

Bring your authentic self to work with 'I Can Be Me in DWP'

Discounts and savings on shopping, fun days out and more

Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

Sports and social activities

Professional development, coaching, mentoring and career progression opportunities.

Process :

We know your time is valuable, so our application and selection process is just two stages :

Apply : complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview : a single stage interview online.

CLICK APPLY for more information and to start your application.