Database Analyst

At Serco, we unite the right people, technology, and partners to solve some of the world's most pressing and complex challenges. From defence and space to healthcare, justice, transport and beyond, our UK operations deliver critical services across government sectors—driven by expertise in service design, programme management, engineering, and more.

About the role

As a Database Analyst, you’ll provide technical expertise and support for Serco’s IT data products, with a focus on backup and database services. You’ll play a key role in maintaining and optimising systems to ensure reliability, performance, and availability. This role is ideal for someone with strong technical skills, a problem-solving mindset, and a collaborative approach to teamwork.

Key Accountabilities

• Manage, monitor, and optimize SQL Server instances to ensure uptime, performance, and efficiency, including tuning, indexing, and integrity checks.
• Diagnose and resolve database-related technical issues, conduct root cause analysis, and contribute to continuous improvement efforts.
• Implement security measures, monitor for vulnerabilities, and ensure compliance with audit and forensic requirements.
• Design, test, and maintain backup, archiving, and restore strategies to meet recovery objectives (RPO/RTO).
• Work closely with engineers, product managers, and IT staff to ensure seamless integration and provide technical escalation support.
• Maintain detailed documentation of database configurations, policies, and best practices while contributing to the team’s knowledge base.
• Drive the adoption of tools and automated processes to enhance database management, capacity planning, and operational efficiency.

Skills & Experience

• 4+ years of experience in a DBA or similar role with expert knowledge of SQL databases, utilisation, backup, archiving, and storage solutions.
• Broad experience with cloud platforms (, AWS, Azure) is highly desirable.
• Demonstrable experience with Powershell, SolarWinds, IAC and Terraform
• Dedicated to delivering high-quality user experiences, exceeding expectations, and maintaining service excellence.
• Proactively seeks opportunities to enhance products, processes, and overall efficiency.
• Strong analytical skills with the ability to troubleshoot complex issues and adapt to changing project requirements and priorities.
• Able to manage workload effectively in dynamic settings while maintaining high standards.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than , colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.