Hire Desk Manager

Job Title - Hire Desk Manager

Location - Haydock

Working hours - Mon - Fri - 07 : 30 - 17 : 00

Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!

Were looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance.Youll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.

What Youll Do :

• Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
• Lead, mentor, and motivate your team to deliver outstanding customer service.
• Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
• Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
• Achieve targets on reducing customer complaint levels and improving speed of resolution.
• Drive team performance, ensuring KPIs are met and service levels remain high.
• Build strong relationships with customers and internal stakeholders.

Identify and implement process improvements to enhance service and effici...