Customer Service Assistant

Job Title :            Customer Service Assistant

Location :             Corby

Salary :                 £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client / Suppliers to ensure maximum efficiency and elevated client experience.

General Responsibilities :

Contract management Create tasks for preventative maintenance visits

Schedule preventative maintenance site visits

Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries

Produce monthly reports of service statistics to provide details of customer downtime and team / customer activities

Ensure that contracted service levels are met

Collate and monitor work of the service team Carry out case reviews with management team ensuring timely resolution of service cases

Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.

Manage c...