Operations Administrator

The Business :

Our client is a long-standing, people-focused business based in Bolton that transitioned from family-owned to employee-owned, putting its team at the heart of every decision. They take pride in a collaborative culture where asking questions, suggesting improvements, and helping one another is encouraged.

The Opportunity :

To assist and support the operation of the Helpdesk department, ensuring administration tasks are handled efficiently within this busy, fast-paced team. This role will work across the Reactive Helpdesk, supporting customers with product maintenance. You'll be using Sage 200, company systems and software, and Microsoft Office packages (particularly Outlook and Excel) on a daily basis.

The Role :

• Be the first point of contact, handling incoming calls and emails with professionalism and efficiency.
• Log all reactive and maintenance callouts accurately on the system.
• Coordinate engineer site visits and maintain clear communication with clients.
• Gather and organise all paperwork completed by engineers.
• Create and send small quotes when additional or follow-up work is required.
• Liaise with engineers and subcontractors to ensure work is completed on time and to the required standard.
• Keep multiple client portals up to date with relevant information.

Support the team with order entr...