Administrator

Helpdesk Advisor

Job Type : Full-time, Permanent

Salary : £26,000 per annum

Hours : Monday to Friday,7am to 6pm (8 hours) on a rota basis. 1 in 5 Saturdays - 8am-12pm

Location : Runcorn office based

A amazing opportunity to deliver exceptional a helpdesk advisor for a client of ours at their head office in the Runcorn area. The role requires candidates to deal with both internal and external clients, utilising effective phone skills, technical expertise, and request management. Collaborate with engineers to facilitate seamless operations and ensure accurate job completion for invoicing.

Responsibilities :

• Handle incoming customer calls and emails to create or discuss work orders.
• Diagnose and allocate faults efficiently to the appropriate engineer or contract manager.
• Meet customer service level agreements (SLAs) for timely response to reactive jobs.
• Maintain accurate technical records to support first-time fixes.
• Provide regular updates to customers, keeping records of all communications.
• Coordinate with engineers to optimize job completion.
• Close jobs accurately for invoicing and create new work orders as needed.
• Collaborate professionally with cross-functional teams for technical support.
• Log compliments, complaints, and concerns for prompt resolution.

Adhere to rotati...