Customer Service Coordinator - Facilities Management

Customer Service Coordinator – Facilities Management

Coventry, West Midlands

£25,500 - £27,000 per annum (depending on experience)

12 month + maternity cover contract (then possible permanent position)

Are you an organised and proactive individual with a flair for excellent customer service? Apply today for the Customer Service Coordinator position, within a leading Facilities Management provider based in Coventry.

Initially, a 12-month + maternity cover position, this position has the genuine potential to transition into a permanent role for the right candidate.

As a pivotal part of our team, you will ensure the smooth coordination of tasks, providing exceptional service to customers and supporting engineers with their daily operations.

Responsibilities will include :

• Scheduling works for Facilities Management Engineers, including logging call-outs and booking works with clients.
• Ensuring all required documentation, such as RAMS, POWs, and other compliance records, are logged ahead of scheduled works.
• Upgrading quotations with customer Purchase Orders and creating PPM contracts from approved quotes.
• Booking compliance works and tracking engineers' job sheet scores to support continuous improvement.
• Creating and managing jobs for training sessions and team meetings.

Experience and skills required :

If you’re looking for an opportunity to develop and showcase your skills, in a vital role within Facilities Management and you’re ready to thrive in a role where no two days are the same, we’d love to hear from you! Apply now with your up to date CV