Retail Customer Advisor (Southampton) - 37.5 hours

Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

That means:

Understanding each customer and their needs

Setting the bar on coverage, reliability and customer care

Solving queries for customer quickly

Providing amazing experiences that make people feel good

Achieving personal and store KPI’s

Matching our products and services to our customer’s needs and selling them our amazing state of the art products and services.

Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.

Offer solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)

Typically working 5 days per week, including weekends.

To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

Job Description

• £12 per hour

• A brand new smartphone on an Unlimited data plan

• On-target bonus of 25%, paid out monthly based on your store's performance

• Individual bonus accelerators for high performers

• Great discounts with our Perks at Work scheme

• Great training courses and career development opportunities

Qualifications

• Experience in a customer facing role
• Awesome communication skills
• Willingness to learn

Additional Information

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?

Got that customer service head? Look no further…

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.