What's this role about?
* Developing client relationships. * Contractual Management: actively participates in Client / internal contract negotiations * Production of Service Design requirements. * Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. * Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated with contracted services. * Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. * Process Management: establishment and maintenance of the processes required in the provision of Client Services. * Monitors, measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets). * Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability. * CSAT: monitors and influences improved customer experience. * Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. * Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes. * Business Continuity Management: works closely with Client around business continuity; participates to the planning and implementation of methods for risk management, impact analysis. * Service Improvement Management: ensures Continual Service Improvement (CSI). * Participates to the definition of countermeasures and contingency arrangements that relate to the serious disruption of IT services. * Acts as bridge between the client and internal operation managers.
What skills and experience do you need?
* Experience working in delivery of similar ITIL aligned services to SLAs. * Working knowledge of relevant technologies such as virtualization, networking, shared and dedicated hosting. * Well-developed communication skills and experience dealing with staff ranging from Service Desk analysts and highly technical architects to senior IT Managers and CIOs. * Highly efficient and well organized with demonstrable experience producing a range of written service delivery material such as service reports and service improvement plans. * Managing multiple work streams, internal resources and dynamic client priorities. * Excellent written and spoken English. * Able to write clear and articulate reports. * Diplomatic and able to remain calm under pressure.
Senior Service Delivery Manager • Reading
Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and ... Show more
Role: Service Delivery Manager.Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.Ensure services are delivered in line... Show more
Turn relationships into results.Service Delivery Engagement Lead.MBNL Operational Services and our customers.This role exists to ensure our customers experience joined-up, high-performing service d... Show more
As Service Delivery Team Leader, you’ll be a key member of the P2P Management team, leading and developing a high-performing Service Delivery function.You’ll be responsible for ensuring the timely,... Show more
Global Trial Delivery Manager services provide for the global coordination of clinical trial management activities for internally managed and/or outsourced trials.These services lead the Study Mana... Show more
An established industry player is seeking a Service Delivery Executive to enhance customer satisfaction and support sales targets.This role offers a unique opportunity to grow within a dynamic team... Show more
A leading Managed Service Provider in Basingstoke seeks an experienced IT Operations Manager to lead service delivery and performance across their customer base.You will manage day-to-day operation... Show more
Interim Senior Transport Project Manager driving public sector highways delivery.An opportunity has arisen for an experienced Senior Project Manager to join a Council Transport Department during a ... Show more
Location: Waterlooville - Hybrid (3 days of8ice, 2 days remote).An experienced Service Delivery Manager is required to lead and continuously improve managed IT service delivery.The role is responsi... Show more
A leading company in IT services seeks an Operational IT Vendor Manager to oversee vendor performance and compliance.Key responsibilities include managing service delivery, resolving issues, and en... Show more
Business Transformation, People & Behaviour Change.Up To £70,000 + Car Allowance + Bonus + Benefits.Are you an experienced transformation leader who delivers measurable performance improvement thro... Show more
Development Management Planning Team Leader to join on a initial 6 month contract (Then rolling).The main purpose of the role will require you to line manage 5 members of staff, the postholder will... Show more
Coordinator, Terminal Procurement - London, Greater London, United Kingdom.Assist the manager with the Procurement of Terminal and Port Services in the Europe and African Region.Primary Job Respons... Show more
Must have an Active DV Clearance.The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased ... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs o... Show more
Nomios' mission is to build a ‘secure and connected’ future.Organisations across Europe depend on us to help secure and connect their digital infrastructures.In support of our rapid and continued U... Show more
NPCC Vetting Hub Senior Manager.The main purpose of the role is to provide national leadership and coordination for the operational delivery of police vetting across UK forces.To assist in the deve... Show more
Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment?.Is your CV ready If so, and you a... Show more
We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank.As a fintech challenger bank, we provide specialist property mortgages, ... Show more
Blend-Marketing in Reading is looking for a Project Delivery Manager to enhance client services and operational excellence.This role involves managing complex projects while ensuring compliance wit... Show more
){kind=logo}
