Customer Service Administrator Jobs in United Kingdom

Last updated: 19 hours ago

Nurse Service Administrator

Britannia Pharmaceuticals Ltd.GB

Full-time +1

Customer Support Advisor / Administrator

Toyota Material Handling ManufacturingUnited Kingdom

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers. This is a part time role for 24 mont...Show moreLast updated: 23 days ago

Promoted

Customer Service Specialist

TeleperformanceUnited Kingdom

£12.08 hourly

Start date : Various start dates in January and February 2025 Rate of Pay : £11.Location : Glasgow Cuprum Building, Argyle Street, Glasgow - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HO...Show moreLast updated: 8 days ago

Promoted

Customer Relationship Management Administrator

AzyraUnited Kingdom

Full-time

We are recruiting a CRM Administrator / Manager who will play a vital role in the accelerating the growth of our business. Our world class cloud platform, Azyra, is used by 130+ freight and logistics ...Show moreLast updated: 11 days ago

Promoted

Customer Service Advisor

Hamilton WoodsUnited Kingdom

£17.00 hourly

Temporary

Customer Service AdvisorTemporary, 2 months+ £17 UmbrellaMedwayHamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis, for an organisation based in M...Show moreLast updated: 19 days ago

Apprentice - Customer Service Administrator (Purfleet)

CLdNUnited Kingdom

Apprentice - Customer Service Administrator (Purfleet).Show moreLast updated: 30+ days ago

Promoted

Customer Administrator - Irthlingbourgh

GAP Group Ltd.United Kingdom

Full-time

Our team is the best in the industry – is it time for you to join us?.Based on the hire desk in our customer office, the Customer Administrator is responsible for ensuring that all administration b...Show moreLast updated: 10 days ago

Promoted

Customer Service Executive

Succeed Recruitment SolutionsUnited Kingdom, United Kingdom

Part-time

Are you an experienced Customer Service Executive looking for a new challenge?.If you enjoy speaking to customers, helping them with their existing bookings and ensuring their cruise holiday exceed...Show moreLast updated: 1 day ago

Customer Service Administrator

Link GroupUnited Kingdom

£23,500.00–£24,500.00 yearly

To deliver results through the handling of customer enquiries in line with their needs.Meet customer expectations by providing a market leading customer centric service which builds excellent relat...Show moreLast updated: 30+ days ago

Service & Sales Administrator

Impression RecruitmentUnited Kingdom, GB

Service & Sales Administrator .Monday to Friday (8 : 00 am - 4 : 30 pm / 8 : 30 am - 5 : 00 pm).Our client has experienced fantastic growth offering specialist services in design, supply and proje...Show moreLast updated: 29 days ago

Promoted
New!

Customer Service Executive

fanvueUnited Kingdom, United Kingdom

Full-time

Please see the end of the job post to find out how to apply) •.Fanvue is at the forefront of the creator economy, shaping the future by providing a platform where creators can earn and share amazing...Show moreLast updated: 19 hours ago

Customer Service Administrator

linkupUK, UK

£24,000.00–£28,000.00 yearly

Permanent

Temporary | Full-Time | Customer Service / Administration | Monday - Friday Your new company We are recruiting on behalf of a dynamic and fast-paced organisation known for its commitment to customer ...Show moreLast updated: 19 days ago

Promoted

Service Administrator

Huntress - MaidstoneUnited Kingdom

£25,000.00–£26,000.00 yearly

Full-time

Job Title : Scheduler / Operations AdministratorSalary : £25,000- £27,000Employment Type : Full-TimeOur client, a leading company, is looking for a detail-oriented Scheduler / Operations Administrator to ...Show moreLast updated: 10 days ago

Promoted

Customer Service Representative

The Juice Plus+ Company EMEAUnited Kingdom, United Kingdom

Temporary

AGENT, EMEA SERVICE CENTRE SOLUTIONS - Interim (German / Italian / Spanish).The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of ...Show moreLast updated: 1 day ago

Promoted

Customer Service - Booking Administrator

AdeccoUnited Kingdom

£11.60 hourly

Temporary

Are you looking for a temporary role in the healthcare sector? Do you have excellent organisational skills and a passion for providing exceptional service? We have an exciting opportunity for a boo...Show moreLast updated: 16 days ago

Promoted

Customer Service Technical Support Administrator

PearsonUnited Kingdom

£24,900.00 yearly

Full-time +1

Pearson VUE is regularly praised globally for our commitment to our employees, and we are listed in the 2023 Investors in People awards for our amazing apprenticeships programs.We are proud to offe...Show moreLast updated: 10 days ago

Promoted

Customer Support Administrator

Domino GroupUnited Kingdom

Temporary

Reporting to the Customer Support Team Manager, your role as Customer Support Administrator will involve working with colleagues and customers around the world to process orders and warranty claims...Show moreLast updated: 10 days ago

Promoted

Online Research Panel - Customer Service Administrator Advisor Welcome

Apex Focus GroupUnited Kingdom

Full-time +1

Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to ...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive

Astute Healthcare Ltd.United Kingdom

Full-time

Upkeep & improve Account Health(s) on e-commerce platform(s).Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc.Manag...Show moreLast updated: 10 days ago

Promoted

Apprentice Service Support Administrator

Getting In LimitedUnited Kingdom

Full-time

Apprentice Service Support Administrator.Delivered by ACCESS TRAINING LIMITED.Scheduling engineers for services.Sending quotes to customers for work to be completed. Liaising with engineers, clients...Show moreLast updated: 10 days ago

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Nurse Service Administrator

Britannia Pharmaceuticals Ltd.GB

4 days ago

Job type

Full-time

Permanent

Job description

At STADA we pursue our purpose “Caring for people‘s health as a trusted partner” worldwide. Originally founded by pharmacists, we are a leading manufacturer of high-quality pharmaceuticals. More than 12,300 employees around the globe live our values Integrity, Entrepreneurship, Agility and One STADA to achieve ambitious goals and shape the successful future of STADA.

Britannia Pharmaceuticals , part of the STADA Arzneimittel AG group of companies, is a UK based pharmaceutical company specialising in the neurology market. Britannia focuses on innovative products for chronic and serious medical conditions, and in particular, the treatment of Parkinson’s disease. We are highly committed to improving the quality of life for People with Parkinson's disease.

Nurse Service Administrator

Reading | United Kingdom (GB) | Full-time | Permanent

OBJECTIVE

This role will provide a comprehensive administrative service to the Nurse Team, working with the minimum supervision in an organised, efficient, and effective manner. This role demands a high level of responsibility to enable the Britannia nurse team deliver excellent care to patients. Confidentiality is paramount in this position

KEY ACCOUNTABILITIES

General Administration Activities

Provide comprehensive administration support to the International Nurse Team Manager and to the broader team as and when required including the Director, Customer Excellence.
Maintain the highest quality standards and confidentiality at all times.
Adhere to all company policies and procedures in line with compliance and GDPR.
Act as an Ambassador internally and externally for the nurse team and deliver customer excellence at all times.
Ensure excellent communication is maintained across the company, including internal and external colleagues, customers, patients and HCPs.

Maintain Accurate Records

Coordinate and monitor all training for the Nurse Team as required including filing of all certificates appropriately.

Monitor and track all Fitness to Work, DBS Certificates and NMC Pin for the Nurse Team to ensure they are up to date and compliant.

Keep an up-to-date tracker in relation to Sostenuto (information sent via the IHMs).

Deal with any post and emails received, including triage and onward dissemination for action. Follow up to ensure actions completed.

Transcribe all letters sent in by the Nurse Team and general correspondence, adhering to confidentiality at all times, ensuring letters are sent out within a reasonable timeline.

Attach patient correspondence to the correct patient record in a timely fashion.

Send Patient Consent Form reminders out each month to the Nurse Team.

Once received from the Nurse, Patient Consent Forms to be sent out to the patients whose Patient Consent Forms have expired.

Taking personal responsibility for maintaining all relevant Nurse Team SOPs and forms

Maintain Up to Date Nurse Contracts

Liaise with Trusts to gain honorary contracts for the Nurse Team.

Check all new and renewed contracts with Nurse Manager and Deputy Manager.

Coordinate and monitor and ensure the Nurse Team are compliant.

Keep the Honorary Contract tracker up-to-date and raise any discrepancies with the appropriate parties.

Send out monthly reminders to the Nurse Team so they are aware of any upcoming expiry dates.

Administer the Purchase Order Process

Raise Purchase Orders for the Nurse Team where appropriate.

Check that all invoices are correct and relate to work completed.

If necessary, ensure supplier corrects and reissues invoices.

Once validated receipt of services / goods.

Individualised Patient Administration for the CRM system (pathfinder) :

Ensure related patient notes / results are uploaded to Pathfinder efficiently and correctly.

Upload referrals to Pathfinder and ensure HCP / GP / pt details are correct at the time of uploading, raising any discrepancies to the appropriate Nurse.

Liaise with System Administrator where appropriate to ensure data change forms are acted on in a timely fashion.

Ensure Nurse Leavers are removed from Pathfinder immediately on departure including the Britannia NHS email.

Provide Logistical Support

Organise Nurse Team Meetings both on-site and off-site and take Minutes when required.

Book travel and accommodation for the Nurse Team and those attending medical meetings where appropriate.

Book patient appointments as requested by the Nurse / patient, including follow-up appointments and investigations.

In the event of a patient / hospital cancelling an appointment date, contact and liaise with the appropriate parties directly.

Organise urgent appointments for rapid access appointments.

Maintain the Process for obtaining and reporting patient and HCP feedback

Ensure the process is working efficiently.

Collate insights and report on these as appropriate.

Provide Admin Support to The Nurse Excellence Program

Arrange meeting logistics.

Onboard new vendors and administer PO process.

Complete actions as and when required.

Interaction with other functions

Provide pump settings to Customer Services team and delegate to the appropriate Nurse to confirm settings and keep on top of the emails to ensure the settings are sent to Customer Services in a timely manner.

Provide appropriate information to Medical Information team on request and upload any Case Files to the appropriate patient on Pathfinder.

Data source verification sent to each nurse and confirmation to nurse manager when each nurse has confirmed changes have been completed.

Liaise with Pathfinder System Administrator and external agencies (Conigi) as appropriate to ensure maintenance and accuracy of the Pathfinder system

PERSONAL SPECIFICATION (Skills required to perform the job)

Previous experience in an administrative or PA role (essential).

Previous experience in a medical or NHS environment (desirable).

Excellent communication across a wide range of methods.

Demonstrable ability to act as an Ambassador for the team delivering customer excellence at all times

MS Office applications : Outlook, Excel, PowerPoint and Word, is required.

Planning and organisational skills, ability to meet tight deadlines and multi-task in a fast-moving Team

Proactive and seeks information to resolve issues.

Ability to be adaptable and work in fast-paced environment whilst maintaining accuracy and attention to detail.

Advanced typing and minute-taking skills.

Must maintain the highest levels of confidentiality and data management.

Ability to adhere to the Data Protection Act and national / local guidelines concerning patient confidentiality.

Knowledge and experience of medical terminology (desirable).

Are you looking for new challenges where you can make a difference for people’s health? We are looking for candidates with positive attitude, expert knowledge and an entrepreneurial spirit that enjoy friendly working environment in a global team. We would be pleased to get to know you. Please use our online job portal to submit your application : https : / / jobs.stada.com