Customer Service Executive

Terms : Full Time Role

Job Timing : 8 AM to 5 Pm

Salary : Competitive

Responsibilities :

• Upkeep & improve Account Health(s) on e-commerce platform(s).
• Manage buyer messages (pre and post order queries on product details, order(s), return and refund, seller invoices for buyers, etc. within specified TAT / timelines.
• Manage & improve Voice of customer, Customer feedbacks.
• Manage platform notifications and messages (customer queries, buyer messages, account health related, returns and refunds, inventory, etc.).
• Manage customer returns & refunds and e-commerce platform claims (including return labels).
• Regular MIS / reporting (as per pre-defined frequency) . . . orders, messages, returns and refunds, claims, return labels, inventory, warehouse, etc.
• Provision of e-commerce reports to other teams as & when required.
• Stay up–to–date on emails & assigned tasks.
• Regular upkeeping of assigned worksheets.
• Support our client’s invoicing and collections process.

Skills Required :

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