Contact Centre Manager Jobs in United Kingdom

At Peak Activities (part of Keys Group)we offer a wide range of exhilarating outdoor activities, team-building programs, and educational experiences to individuals, families, schools, and corporate groups across our 5 Activity centres.

Our staff are at the centre of everything we do, and as a member of the team, you will play a crucial part in ensuring all our customers have a fantastic and memorable experience during their time with us.

At Keys Group we have 25 schools access our outdoor activity centres as part of their curriculum. The successful applicant will work closely with our schools, co-ordinating and leading activity sessions.

We are looking for motivated, enthusiastic, and driven instructors to work at Chasewater Activity Centre. Chasewater Activity Centreis located just off the M6 in Burntwood, Staffordshire.

At Chasewater ActivityCentre We offer various activities both on land and water and have our 76 bed dormitories for a residential to remember. We can cater for all types of groups, from scouts & brownies through to corporate, schools & DofE! No two days will be the same!

Who are we looking for :

You will be expected to ensure all activities are conducted in a safe and professional manner linked to high quality learning outcomes.

You will need to be an excellent communicator and people skills. You should be able to manage a group in potentially challenging situations.

Previous experience in a similar role is desirable, however we are willing to consider applicants with the right attitude and enthusiasm.

If you are ready to start your adventure with us, join our team and discover the thrill of a career in the great outdoors. Apply today and let us help you unleash your potential.

Benefits with this role :

• Progressive pay scale – the more qualifications you earn, the higher your pay.
• Training and development programs courses including APIOL and RPIOL
• HAPI App - access your employee discounts and rewards.
• Employee Assistance Scheme
• Holidays, social events, and access to equipment
• Staff Referral Scheme – Refer a friend to join Keys Group and split a £500 referral bonus between you

Qualifications :

Essential qualification : 2 of the below

Desirable qualifications : 3 of the below

Working Hours :

Due to the variation of our activities and changing customer requirements our working day is of a flexible nature. Working days range from 4 to 10 hours and include, overnights, weekend and bank holiday working as agreed with the Centre Manager.

Safeguarding :

Successful applicants will require an enhanced DBS check with child and adult barred checklists included – if you do not have one, this can be instigated for you.

Keys Group :

Keys Group brings together three of the UK’s leading and longest-established providers of specialist education, care and activities; Accomplish, Keys and Peak. The organisation provides specialist support and education for more than 2,000 children, young people, adults and families in services and schools across England and Wales.

Specialist residential and supported living services for adults with a learning disability, autism, mental health needs and acquired brain injury are provided throughout England and Wales by Accomplish.

Keys offers education and care services for children, young people and families across England and Wales through its specialist schools, residential children’s homes, activity and intervention and leaving care services, adult resource centre and family assessment centres.

Please note we reserve the right to close the vacancy early should we receive a significant number of suitable applications.

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