Jobs in Southwark, swk, gb

One of my local government clients are currently recruiting an experienced Gateway Customer Service Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9 : 00am to 5 : 00pm.Hybrid working role were, however, you will be required to attend the office 2 / 3 times a week.Overview : The purpose of this position is to provide a customer focussed service to meet the housing needs of customers who are threatened with homelessness or who are homeless. The position will interview customers face to face to provide housing advice; assistance and support to prevent homelessness were possible. The position will be responsible for the maintenance of the Personalised Housing Plans when customers are interviewed or receive housing advice, assistance and support over the telephone or via all electronic modes of communication. The position will assess the customers housing needs and provide housing solutions to meet the customers housing needs. To serve as the first point of contact for all customers with housing needs adopting the council’s fairer future principles and a win-win approach in assisting such clients. This position is fundamental to the provision of services to vulnerable customers who may approach the council for assistance through the Children’s Act, the Care Act, and all relevant housing legislation including the Homelessness Reduction Act 2017.Responsibilities :

• To receive and deal with members of the public, tenants, contractors , visitors and council staff in a professional and efficient manner with due regard to customer care standards
• To provide advice and assistance to customers attending the Council’s Homesearch Centre and ensure that they receive the help they require at the earliest opportunity.
• To administer appointments for all services where clients require additional assistance after being provided with the right advice required
• To provide a daily telephone advice service on behalf of Housing Solutions Service for customers with housing related problems including those at risk of homelessness providing them with comprehensive advice to resolve their query or to enable them to access services, including making appointments and signposting them to other services.
• To ensure full and accurate records of all clients, all advice and support provided.
• To draft letters and reports on correspondence, complaints and Member Enquiries and to advise team and senior managers as appropriate and to access the housing options inbox and respond to emails or forward to the most appropriate team / serviceIf you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd