Customer Service Officer

Customer Service Representative – Housing Services📍 Location : Southwark Borough🕒 Full-time | 💼 Temporary Contract | 💰 Salary : between £16.28- £19.11 per hourAre you passionate about helping people and making a difference in your community? Join the team as a Customer Service Representative and play a key role in supporting residents with their housing needs.About the Role : As the first point of contact for tenants and residents, you'll provide friendly, efficient, and effective support across a range of housing services. Whether it’s helping someone report a repair, manage their rent account, or access support services, you'll ensure every customer feels heard and valued.Key Responsibilities :

• Respond to incoming queries via phone, email, and in person
• Provide accurate information on housing services, tenancy agreements, repairs, and rent payments
• Log and track service requests, ensuring timely follow-ups and resolutions
• Liaise with internal teams to escalate and resolve complex issues
• Maintain detailed and accurate customer records using CRM systemsWhat We’re Looking For :
• Excellent communication and interpersonal skills
• A calm and empathetic approach, especially when dealing with sensitive or challenging situations
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple tasks
• Experience in a customer service role (housing experience is a plus but not essential)Why Join Us?
• Make a real impact in the lives of residents
• Friendly and supportive team environment
• Ongoing training and development opportunities
• Competitive salary and benefits package
• Hybrid working options (subject to role requirements)Ready to Apply?If you're committed to delivering excellent customer service and want to be part of a team that truly cares, we’d love to hear from you.📧 Apply now with your CV to Magdalena