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M&E Sales Office Team Leader - Swansea
The Role Outline: Your Shift at a Glance As our Sales Office Team Leader, you are the commercial driving force behind our entire events programme. You will lead, mentor, and motivate a dedicated sales team to actively hunt down new business, coordinate flawless private and corporate events, and ensure our local outreach actually converts into revenue.
Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How the Village Thrives We live our culture through four simple commitments:
We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.
We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
We Care: We care about our impact on guests, the community, and each other.
Your Shift: What You'll Actually Be Doing As our Sales Office Team Leader, you are the engine of the shift. We trust you to handle:
The Commercial Hustle: Overseeing the sales strategy and driving your team to execute relentless outreach to local businesses, schools, and community groups. You will replace guesswork with quantifiable application velocity metrics to measure exactly what is converting.
The People Leadership: Acting as a mentor and coach. You will guide your team through the fear of telephone outreach, monitor their performance, and provide the hands-on training they need to smash their targets.
The Event Execution: Acting as the ultimate safety net for event coordination. You will ensure your team flawlessly manages payments, menus, and special requests so the operational team on the floor can deliver exactly what was promised.
The Local Buzz: Championing in-house promotions. You will manage lobby hosting, engage with leisure club members, and leverage social media to ensure our events are the loudest in the local area.
How We Succeed Together We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
Health & Wellbeing: Complimentary Health and Wellness Membership worth 1,500 for you and a friend, up to 2 mental health days, and an Employee Assistance Programme.
Hotel Stays: Discounted stays from 35, plus Friends and Family rates from 49 including breakfast.
Food & Drink: 50% discount at the Pub & Grill, plus 30% off at our Starbucks stores.
Financial & Extras: Salary drawdown via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.
Think You've Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you have proven experience in sales leadership, possess an outgoing character, and have the flexibility to support your team during evening or weekend events, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love hospitality sales, and let's see if our energies align.
